Dana Wright
Summary
Accomplished Clinical Operations Manager with over a decade of progressive experience in patient transfer logistics and clinical leadership within healthcare and business settings. Expert operational leadership in customer relations, optimizing patient care processes, and enhancing service delivery across multistate complex healthcare systems. Proven track record in improving patient outcomes, managing large teams, and fostering strong client relationships.
Overview
13
13
years of professional experience
Work History
Operations Manager
PHI Health Patient Navigation
Phoenix, AZ
01.2022 - Current
- Lead operations for transfer patient logistics, ensuring optimal service 24/7 across various states and hospital facilities
- Spearhead process improvements, quality assurance, and regulatory compliance leading a team, resulting in enhanced service efficiency and patient satisfaction
- Cultivate strategic partnerships with executive leadership and medical staff, boosting business relations and operational excellence generating high level customer satisfaction
- Manage a team of on-site and remote healthcare professionals, providing mentorship and leading performance expectations to maintain high standards of care and exceptional customer service
- Manage scheduled & ADHOC reporting while evaluating data & notable trends specific to individual customer needs.
Clinical Manager
PHI Health Patient Navigation
Phoenix, AZ
09.2019 - 01.2022
- Directed educational programs for clinical staff, maintaining compliance with all regulatory requirements and fostering professional development
- Managed and evaluated all potential new hire interviews and hiring process
- Enhanced patient access processes, facilitating efficient patient throughput and optimizing care delivery in emergency and elective situations
- Implemented audits and quality control measures, significantly improving operational standards and patient care quality exceeding PHI CQI standards.
Clinical Educator/CQI & Training
PHI Health Patient Navigation
Phoenix, AZ
02.2015 - 09.2019
- Developed and led training initiatives for new hires and existing staff, focusing on compliance, patient care protocols, and quality improvement
- Enabled new hires to immediately perform to PHI standards as a strong team member once successfully completing new hire training
- Acted as a key player in Continuous Quality Improvement efforts, aligning training needs with organizational goals and patient care standards.
RN Access Specialist III
Navilife Health Solutions/PHI Health
Hendersonville, TN
08.2014 - 02.2015
- Coordinated with clinical teams to ensure rapid patient processing and adherence to care standards, improving patient flow and satisfaction.
Staff Nurse II
Vanderbilt Medical Center - Main Hospital
Nashville, TN
03.2011 - 08.2014
- Managed direct patient care, demonstrating strong problem-solving skills and effective patient and family education, contributing to improved clinical outcomes.
Education
Bachelor of Science - Nursing (BSN)
University of South Florida
Tampa, FLAssociate of Science - Nursing (ASN)
Manatee Community College
Venice, FLAssociate of Arts -
Manatee Community College
Bradenton, FLSkills
- Excellent organizational skills
- Excels under pressure
- Managed nationwide remote team
- All-embracing leadership
- Meticulous attention to detail
- Strong interpersonal & communication skills
- Ability to work collaboratively as part of a team
- Problem Solving
- Various EMR knowledge
- Health and safety compliance
- Business Planning
- Program Administration
- Customer Service
References
References available upon request.
Timeline
Operations Manager
PHI Health Patient Navigation
01.2022 - Current
Clinical Manager
PHI Health Patient Navigation
09.2019 - 01.2022
Clinical Educator/CQI & Training
PHI Health Patient Navigation
02.2015 - 09.2019
RN Access Specialist III
Navilife Health Solutions/PHI Health
08.2014 - 02.2015
Staff Nurse II
Vanderbilt Medical Center - Main Hospital
03.2011 - 08.2014
Bachelor of Science - Nursing (BSN)
University of South Florida
Associate of Science - Nursing (ASN)
Manatee Community College
Associate of Arts -
Manatee Community College
Similar Profiles
Nicole LaPageNicole LaPage
Call Center Specialist at UCSD Womens Health Patient Navigation HubCall Center Specialist at UCSD Womens Health Patient Navigation Hub
JOSEPHINE NEEMA THADDEUSJOSEPHINE NEEMA THADDEUS
Co-Host and Program Planner at Health Navigation ProgramCo-Host and Program Planner at Health Navigation Program
JOSEPHINE NEEMA THADDEUSJOSEPHINE NEEMA THADDEUS
Co-Host and Program Planner at Health Navigation ProgramCo-Host and Program Planner at Health Navigation Program