Dana Yamauchi
SFSU Disability Outreach
1
Certification
7
years of professional experience
Experienced with managing front desk activities and maintaining a welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Work History
Event Coordinator (Volunteer)
1 Year- Coordinated outreach initiatives, including surveys and events, to enhance community engagement
- Served as point of contact for inquiries related to disability services and accommodation requests, ensuring timely support and assistance
Front Desk Manager
1 Year 6 Months- Guided students and guests to appropriate campus services.
- Facilitated training sessions for student employees on interpreting university policies.
- Directed front desk functions to ensure efficient visitor management and scheduling.
Receptionist
1 Year 10 Months- Documented death certificates and legal contracts, ensuring accurate handling of sensitive client information
- Responded to client inquiries by answering and managing approximately 30 calls daily.
- Counseled clients on available services, providing clear explanations to enhance understanding
Education
Associate of Arts - Linguistics & Language Arts
Bachelor of Arts - Communication
Skills
Event planning
Scheduling
Time management
Customer Service
Virtual meeting coordination
Microsoft Suite
Certification
Mentor Collective - Student Success Mentor Training (2023), Creative Arts, Disability & LGBTQ+ Advocacy
Timeline
Event Coordinator (Volunteer)
SFSU Disability Outreach
08.2025 - CurrentRead More
Front Desk Manager
San Francisco State University
09.2022 - 03.2024Read More
Receptionist
Sunset View Cemetary & Mortuary
08.2019 - 06.2021Read More
San Francisco State University
Bachelor of Arts from Communication
Read More
Diablo Valley College
Associate of Arts from Linguistics & Language Arts
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