DANA ZAHER
Murfreesboro,TN
Summary
Hardworking candidate skilled in managing aircraft operations to promote passenger safety and aircraft efficiency. Well-versed in maintaining flight logs with accuracy. Desire to bring years of experience from different backgrounds and take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner/Operator
Daizy's Clean And Shine
11.2020 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
Assistant Manager
Cloudy Vibez / Family Business
03.2013 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Logistics Supply Specialist
Kroger
10.2021 - 04.2022
- Establish routing guides dor all new inbound business to ensure lowest cost and greatest revenue while maintaining best service
- Push and release regional store orders
- Coach and mentor KTC staff in performance of duties while providing transportation
- Attend weekly meetings to ensure the efficiency of the team
- Analyze company routes to reduce transportation costs
Aircraft Dispatch Supervisor
Transstates Airlines
01.2020 - 04.2020
- Assists duty manager in operational decisions and implementing plans to ensure safety of operation -Responsible for supervision of dispatchers and assisting as situation dictates -Informs Dispatcher about a sudden change to their Flight Plan -Communicating with responsible parties about MX restrictions, WX and significant information regarding a flight -Canceling, delaying, and swapping of aircraft -Inserting missed times for flights
Dispatch Trainer
Transstates Airlines
10.2017 - 12.2019
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training process.
- Trains new dispatchers on the use of applications, applying FARs to flights, reading off charts and weather.
- Developed individualized training plans to achieve staff readiness.
Aircraft Dispatcher
Transstates Airlines
10.2017 - 12.2019
- Builds flight plans, routes, fuel load, weight and balance using LIDO-Uses weather charts and weather observations to prepare flight planwhile implementing FARs-Monitors progress & weather conditions for flights while keeping crewnotified of any changes using WSI Fusion-Plans charter flights in accordance with Part 135-Communication using ARINC & MedLink-Contacting Pilot for ACARS Deferred/ Manual Weight & Balance
Stock Room Analyst /Customer Service Specialist
Target
11.2017 - 01.2018
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Optometrist Assistant
Vision Works Corp
06.2014 - 10.2014
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
Education
BACHELOR OF SCIENCE/AEROSPACE - ENGINEERING, FLIGHT DISPATCH/ BUSINESS
MIDDLE TENNESSEE STATE UNIVERSITY
MURFREESBORO, TN2017
Skills
- WSI FUSION
- LIDO & SABRE PROGRAM
- READING OF ALL SIGNIFICANT WX
OBSERVATIONS & CHARTS - TMS
- USE OF MICROSOFT WORD,
POWERPOINT, EXCEL - CAPACITY TO OPERATE UNDER TIME PRESSURE, IN STRESSFUL SETTINGS, OR IN EMERGENCY
- MASTERY OF ANY EMERGING COMPUTER SYSTEMS MADE ACCESSIBLE FOR USE INSIDE NOC
- HIGHLY RECEPTIVE AND ADAPTABLE TO NEW CONCEPTS AND ENVIRONMENTS
Accomplishments
- WSI FUSION LIDO & SABRE PROGRAM READING OF ALL SIGNIFICANT WX
- OBSERVATIONS & CHARTS USE OF MICROSOFT WORD
- POWERPOINT, EXCEL HOPE & ASPIRE
- SCHOLARSHIP/MTSU CNS SCHOLARSHIP/APRIL 2015 STEM COMPETITION/SILVER
- MEDAL/ ANTIOCH MOTORS
- PROJECT/MAY 2013-Communicating with ATC for reroutes/changing call sign-Brief Pilot of any necessary details regarding flight-Brief dispatcher taking over desk
- Dispatch Trainer
- Transstates Airlines-Trains new dispatchers how to utilize both their skills and availableresources to efficiently produce a safe and legal Dispatch Release-Trains new dispatchers on the use of applications, applying FARs toflights, reading off charts and weather-Signs off new dispatchers on required material needed prior to
- Competency check-Aids trainee on Company handbook, procedures, and policies
- Target (Nov 2017-Jan 2018)-Customer Service Specialist/handles returns & pickups/customerassistance-Online Shopping, Handling, Shipping-Stock room analyst-Cashier
- Vision Works (June 2014-Oct 2014)-Optometrist Assistant/prepares eye exam site/tests eye pressure-Insurance Validations and approvals-Sales Specialist for Contacts and Eye Wear
Additional Information
- NASA Focus Lab
- Air Traffic Control Lab
- Flight Stimulation with Flight time
- CNS Partnership Conference Intern
- Women In Aviation Conference
Certification
FAA CERTIFIED AIRCRAFT DISPATCHER
Timeline
Logistics Supply Specialist
Kroger
10.2021 - 04.2022
Owner/Operator
Daizy's Clean And Shine
11.2020 - Current
Aircraft Dispatch Supervisor
Transstates Airlines
01.2020 - 04.2020
Stock Room Analyst /Customer Service Specialist
Target
11.2017 - 01.2018
Dispatch Trainer
Transstates Airlines
10.2017 - 12.2019
Aircraft Dispatcher
Transstates Airlines
10.2017 - 12.2019
Optometrist Assistant
Vision Works Corp
06.2014 - 10.2014
Assistant Manager
Cloudy Vibez / Family Business
03.2013 - Current
BACHELOR OF SCIENCE/AEROSPACE - ENGINEERING, FLIGHT DISPATCH/ BUSINESS
MIDDLE TENNESSEE STATE UNIVERSITY
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