Dana Catherine Nevils
Kinder,LA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
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Overview
37
37
years of professional experience
Work History
Property Manager
Karam's Property
10.2016 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Coordinated appointments to show marketed properties.
- Responded to Common Area Maintenance (CAM) inquiries.
- Conducted Payroll for construction crew as well as office personel
Legal Assistant
Department of Justice, Immigration Court
02.1991 - 05.2015
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Conducted comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
- Conducted comprehensive legal research for case preparation, contributing to significant increase in successful case outcomes.
- Enhanced attorney effectiveness by providing timely and accurate legal research and analysis.
- Managed correspondence with clients, courts, and opposing counsel, maintaining professionalism and confidentiality.
- Drafted legal documents, including pleadings and motions, to support attorneys in various cases.
- Contributed to positive work environment by offering comprehensive support to attorneys and staff, including document management and meeting coordination.
- Enabled successful case outcomes by accurately compiling and organizing evidence and supporting documentation.
- Facilitated client meetings and consultations, ensuring all necessary documentation was prepared and available for attorney review.
- Assisted in trial preparation by organizing exhibits, preparing witness lists, and coordinating trial logistics.
- Increased team efficiency by coordinating schedules, managing court dates, and ensuring timely filing of legal documents.
- Ensured compliance with legal procedures and court requirements through diligent monitoring and application of rules.
- Communicated pertinent information to clients via phone, email, and mail.
- Produced legal documents such as briefs, pleadings and appeals.
- Attended court hearings and depositions to take notes and document proceedings.
- Contacted witnesses to testify under oath at court hearings.
Insurance Billing Clerk
Jennings American Legion Hospital/Jennings Oschner
06.1988 - 02.1991
- Managed time effectively, consistently meeting deadlines for submitting claims within designated filing windows.
- Streamlined workflow by organizing and prioritizing daily tasks for efficient claim processing and submission.
- Assisted with reducing outstanding accounts receivables by diligently following up on unpaid claims and denied coverage cases.
- Maintained accurate records by updating patient information and insurance details in the database regularly.
- Enhanced customer satisfaction with prompt resolution of billing issues and inquiries.
- Conducted regular audits of accounts receivable reports, uncovering opportunities for additional revenue recovery efforts when needed.
- Decreased billing errors by thoroughly reviewing invoices and identifying discrepancies in a timely manner.
- Improved claim processing efficiency by accurately entering data and verifying insurance information.
- Maintained open lines of communication between departments involved in the billing process, working together to resolve any discrepancies found.
- Collaborated with insurance representatives to expedite claim approvals, ensuring timely reimbursements for clients.
- Facilitated smooth transitions during system updates, adapting quickly to new software tools for improved data management capabilities.
- Developed positive relationships with healthcare providers, fostering clear communication channels for effective coordination on billing matters.
- Provided training to new hires in insurance billing procedures and software tools, supporting their integration into the team effectively.
- Educated patients about their insurance benefits, helping them understand complex policies and out-of-pocket expenses better.
- Leveraged strong attention-to-detail skills while reviewing medical codes for proper classification, minimizing risk of denials due to coding inaccuracies.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
- Utilized various software programs to process customer payments.
- Monitored outstanding invoices and performed collections duties.
- Maintained accurate records of customer payments.
- Generated monthly billing and posting reports for management review.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Education
No Degree - Elementary Education
McNeese State University
Lake Charles, LASkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Exceptional oral and written communication skills
- Tenant relations
- Staff management
- Leasing and sales
- Property tours and inspections
- Eviction procedures
- Maintenance scheduling
- Occupancy management
- Administrative support
- Tenant and eviction laws
- Financial budgeting and reporting
- Property accountability
- Apartment maintenance
- Business development
- New construction
Outstanding Work Performance every year with DOJ-Immigration Court
We were evaluated every year on our work performance, by our Court Administrator.
So in the 26 years of my being employed, I received an outstanding award with a bonus.
Languages
English
Full Professional
Timeline
Property Manager
Karam's Property
10.2016 - Current
Legal Assistant
Department of Justice, Immigration Court
02.1991 - 05.2015
Insurance Billing Clerk
Jennings American Legion Hospital/Jennings Oschner
06.1988 - 02.1991
No Degree - Elementary Education
McNeese State University
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