Dana E Burd
Tampa,FL
Summary
Service-oriented, multi-disciplined professional with value-added customer service skills. Style blends professionalism, capability and compassion to integrate patient's medical and emotional care with. Listens with patience and respect; quick to offer encouragement and assistance. Transferable Skills Performs at high levels of productivity in fast -paced environments. Excellent written, verbal and interpersonal communication skills. Team player attitude and spirit. Identifies problems and implement resolutions with minimal direction and guidance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Clinical Assistant
Tampa Family Health Centers OB/GYN
Tampa, FL
01.2011 - 01.2012
- 3 Months Triaging patients Inputting patients vitals and background into computer Stocked supplies in patients rooms Assisted providers Basic computer skills Front office tasks Handled laboratory specimens and completed lab assignments as directed.
Medical/Clinical lab Assistant
Express Care
Seffner, FL
09.2012 - 01.2014
- Performed firect and indirect patient care tasks under the direction and supervision of the Registered Nurse or Physician.
- Gave instructions to patients as directed by doctor.
- Took blood pressure, pulse, temperature and respiration.
- Kept medical records in accordance to procedures and forms.
- Made certain rooms were stocked with adequate medical supplies, washed and dried instruments, and prepared sterilization as required.
- Directed patients to examination area in a timely, courteous manner.
- Notified patients of lab results, gave injections and medications as prescribed by the doctor.
- Performed lab work consisting of urinalysis.
- Recevied and logged patient specimens.
- Located, signed out, and transmitted records requested by other hospital or medical facilities.
- Responsible for proper handling and storage of all medications stored in office.
- Maintained oxygen tanks.
- Answered phones, scheduled appointments, pulled charts, kept medical records, performed secretarial tasks such as filing, called in prescriptions and verified insurance coverage.
- Keyed data into computer to maintain office and patient records.
- Inspected all paperworl for completion; discharged and transferred patients.
Customer Service Associate
Busch Gardens
Tampa, FL
01.2010 - 01.2011
- Provided individualized sales and customer service.
- Acted as the direct point of contact for customers.
- Ensured that customers were assisted properly and that all their questions and concerns were addressed while adhering to company guidelines and policies.
- Maintained high level of confidence while accessing customer accounts.
- Effetively communicated all information with customer.
Cashier/Customer Service Associate
Ampco Systems Parking
Tampa, Fl
01.2009 - .1 -1
- Provided parking instruction and guidance to guests.
- Monitored access into lots.
- Acted upon all comments or complaints in a prompt and friendly manner.
- Counted the money left in the drawer before starting the shift to ensure there were no discrepancies with respect to transactions of that day.
- Managed the cash in the drawer.
Cashier/Customer Service Associate
Party Liquors
Tampa, Fl
01.2007 - 01.2008
- Created a positive atmosphere by greeting and providing a pleasant, friendly experience.
- Resolved customer issues and demonstrated understanding for situations.
- Processed transactions quickly while utilizing point of sale computer system.
- Ensured store appearance was in compliance with established guidelines.
- Followed all policies as they related to customer confidentiality.
Supervisor
Busch Entertainment Corporation
Tampa, FL
01.2006 - 01.2007
Supervisor/Customer Service Associate
AMC Theaters
Tampa, Fl
01.2003 - 01.2006
Medical/Clinical Lab Assistant
USF Health
Tampa, FL
01.2014 - 12.2014
- Interviewed patients to obtain medical information, weight and height measurements and vital signs.
- Documented patient information obtained from interviews.
- Assessed patients and documented their medical histories.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Assisted doctors with surgeries and non-invasive procedures.
- Authorized drug refills and provided detailed prescription information to pharmacies.
- Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
- Performed monthly inventory and maintained office and medical supply counts.
- Performed vitals/glucose testing and assisted in administering injections and urinalysis.
- Routinely retracted patient throat cultures and prepared them for lab submission.
- Skillfully performed suture removals for patients of all ages.
- Provided patient education.
- Ordered and read lab tests, x-rays, MRIs, Ultrasounds, and EKGs.
Education
Medical/Clinical Lab Assistant -
Ultimate Medical Academy
2011
High School Diploma - undefined
Mulberry High School
Mulberry, FL2003
Skills
- Healthcare
- HIV/AIDS
- EKG/ECG
- Medical Office Skills
- Pharmacology
- OSHA Blood Borne Pathogens
- Minor Surgical Prep
- Vital Signs
- Front/Back Office
- Data Entry
- Professional bedside manner
- BAC screen/drug screen collecting
- Patient-focused care
- CPR certification
- Venipuncture/blood draw expert
- X-ray development technician
- Trained in pre- and post-surgical care
Certification
- CPR certified through American Heart Association
- NHA Medical Assisting Certification
- BLS Certified
- Basic First Aid
Timeline
Medical/Clinical Lab Assistant
USF Health
01.2014 - 12.2014
Medical/Clinical lab Assistant
Express Care
09.2012 - 01.2014
Medical Clinical Assistant
Tampa Family Health Centers OB/GYN
01.2011 - 01.2012
Customer Service Associate
Busch Gardens
01.2010 - 01.2011
Cashier/Customer Service Associate
Ampco Systems Parking
01.2009 - .1 -1
Cashier/Customer Service Associate
Party Liquors
01.2007 - 01.2008
Supervisor
Busch Entertainment Corporation
01.2006 - 01.2007
Supervisor/Customer Service Associate
AMC Theaters
01.2003 - 01.2006
Medical/Clinical Lab Assistant -
Ultimate Medical Academy
High School Diploma - undefined
Mulberry High School
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