Tanisha Holmes
Hephzibah,GA
Summary
High school graduate and Certified Medical Assistant with medical experience gained through externship and 4 years as a PCA. Transferable skills from 7 years of customer service in retail, including role as Goodwill Retail Representative.
Overview
11
11
years of professional experience
Work History
Medical Clinical Assistant
Focus on You
Augusta,Ga
09.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Followed comprehensive clinical protocols to safeguard patient safety.
- Collaborated with clinical staff to implement quality improvement initiatives that enhanced overall clinic performance metrics.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Enhanced patient care by efficiently managing medical records and coordinating appointments.
- Collected and documented patient medical information such as blood pressure and weight.
Customer Service Representative
UHAUL
Augusta, GA
06.2022 - Current
- Utilizes up-to-date technology to dispatch and return equipment. Assists customers inside and outside the U-Haul center with U-Haul products and services. Utilizes a smartphone-based U-Scan technology to manage rentals and inventory.
- Moves and hookups U-Haul trucks and trailers. Cleans and inspects equipment on the lot including checking fluid levels. Answers questions and educates customers regarding products and services.
- Prepares rental invoices and accepts equipment returned from rental. Installs hitches and trailer wiring. Participates in ongoing continuous U-Haul education through U-Haul University.
Medical Assistant Extern
Obstetrics and Gynecological Services of Augusta
Augusta, GA
09.2023 - 09.2024
- Performed front office and back office duties to include answering the phone, scheduling appointments and verifying insurance. Collaborated with the care team to retrieve vitals, complete evaluations, assessments, and treatments in accordance with policy and the individualized care plan.
- Called and faxed pharmacies to submit prescriptions and refills. Monitored and documented vital signs and health history for patients.
- Accurately administered medicines, recording medication intake. Ensured the comfort of patients. Monitored normal and abnormal oxygen saturation levels. Taught patients about medications, procedures, and care plan instructions.
- Implemented telemetry monitoring on patients who require continuous cardiac monitoring and/or pulse oximetry. Maintained accurate telemetry transmitter monitor logbooks.
Shipping Dock Assistant, Learning Ambassador
Amazon
Appling, GA
06.2021 - 06.2022
- Receiving and unloading: Closed, scanned, moved the Gaylord and coordinated the loading of customers’ orders to the truck for delivery; utilizing specialized equipment.
- Coordinating with warehouses and transportation partners: Collaborated with warehouses and other partners in the Amazon supply chain to ensure packages were efficiently moved from the dock to their final destination.
- Maintaining equipment and facilities: Maintained the equipment and facilities used in the loading and unloading process, including cranes, conveyor belts, and other machinery.
- Ensuring compliance with safety and environmental regulations: Ensured all operations were conducted in compliance with safety and environmental regulations to protect workers and the surrounding community. Accurately completed documentation.
Toy Associate
Wal-mart
Augusta, GA
06.2018 - 06.2021
- Maintained the appearance of the Toy department within the store and provided customer service to customers looking for products. Maintained the responsibility for the output of merchandise from the back room to the sales floor.
PCA
Always Caring/Rescare
Augusta, GA
05.2014 - 06.2018
- Provide compassionate care to clients in the comfort of their homes. Provided various personal caregiving services in accordance with an established plan of care.
- Assisted patients with activities of daily living. Performed general housekeeping activities. Provided transportation assistance to and from activities and appointments. Offered services such as compassionate companionship to patients.
Education
CCMA - undefined
National Healthcareer Association
11.2025
Medical Clinical Assistant Certificate - undefined
Miller-Motte College
Augusta, GA11.2023
Skills
- Retrieving Vital Signs
- Teamwork
- Medical Terminology
- Documentation
- Critical Thinking
- Communication
- Customer Service
- Multi-line Phone Systems
- Microsoft Office Suite
- Inventory Control
- Injections
- Administrative Proficiency
- Scheduling Appointments
- Active Listener
- Direct Patient Care
- Prompt
- Maintaining Patient Files
- Empathy
Timeline
Medical Clinical Assistant
Focus on You
09.2024 - Current
Medical Assistant Extern
Obstetrics and Gynecological Services of Augusta
09.2023 - 09.2024
Customer Service Representative
UHAUL
06.2022 - Current
Shipping Dock Assistant, Learning Ambassador
Amazon
06.2021 - 06.2022
Toy Associate
Wal-mart
06.2018 - 06.2021
PCA
Always Caring/Rescare
05.2014 - 06.2018
CCMA - undefined
National Healthcareer Association
Medical Clinical Assistant Certificate - undefined
Miller-Motte College