Danae Escalante
San Pablo,CA
Overview
4
4
years of professional experience
Work History
Cashier/Floor Associate
Spirit Halloween LLC
2023.10 - 2023.11
- Provided efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries about costumes and merchandise and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Front Desk Receptionist/Child Care Provider
City Sports Club
2021.11 - 2023.06
- Managed high-volume phone calls, directing them to appropriate personnel for both memberships and questions about our in-gym child care services.
- Provided welcoming and organized reception area.
- Trained new team members on company/gym procedures, customer service, proper child care, and issue resolution.
- Welcomed members and non-members with friendly greeting, answered general questions, gathered nature of visit and directed them to the help needed or provided it myself.
- Quickly resolve any inquiries or questions members had about their membership
- Ensured a safe and nurturing environment for children by closely monitoring play areas, toys, and equipment.
- Established trusting relationships with families, maintaining open communication about their child during their visit
- Applied positive behavior management techniques to enhance social interactions within the children due to the area being a mixed age environment
- Learned to quickly adapt to working with children of ages ranging from 3 months to 12 years old in a constantly changing environment
-
Cashier/Plant Nursery Worker
Ace Hardware
2021.02 - 2021.08
- Resolved customer complaints professionally
- Trained new employees on cashier duties and best practices, improving overall staff performance.
- Proactively addressed long lines by opening additional registers when necessary, and helping customers carry heavy items to their cars, enhancing customer experience.
- Provided backup support for other departments when needed.\
- Able to work in a fast pace environment when understaffed
- Adapted quickly to new technologies implemented at POS systems
- Greeted customers entering store and more than happy to help with any questions that were brought up
Paid Intern
Kaiser Permanente
2019.06 - 2019.08
- Contributed to the successful completion of high-priority projects along with other interns and coordinators
- Assisted in the creation of bilingual projects to help our non-english speaking community feel welcome in the emergency room
- Provided help to simplify office work for my supervisors
- Help coordinate and set meetings up
- Worked under general or specific guidelines to support company best practices.
- Participated in the emergency room's departmental planning sessions for both day-to-day activities and special projects.
- Work proficiently in both groups and alone.
Education
High School Diploma -
Richmond High School
Richmond, CA06.2020
Skills
- Customer Service
- Payment Collection
- Adaptability
- POS Systems
- Early Childhood Development knowledge
- Child Supervision
- Interpersonal Relationships
- Bilingual Communication
- Teamwork Abilities
- Public Speaking
- Time management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Childcare Experience
Also a nanny, with 2 years of professional experience.
Timeline
Cashier/Floor Associate
Spirit Halloween LLC
2023.10 - 2023.11
Front Desk Receptionist/Child Care Provider
City Sports Club
2021.11 - 2023.06
Cashier/Plant Nursery Worker
Ace Hardware
2021.02 - 2021.08
Paid Intern
Kaiser Permanente
2019.06 - 2019.08
High School Diploma -
Richmond High School