Jazel Riley IV
Santa Clarita,CA
Summary
- Enthusiastic and motivated individual
- Passionate and Team player
- Works well both independently and within team settings to achieve goals
- Skilled communicator and problem solver committed to creating positive customer experiences.
- Strong leader and problem solver dedicated to streamlining operations to decrease costs and promote organizational efficiency
- Uses independent decision-making skills and sound judgment to positively impact company success.
- Played Quarterback at Portland State University and Currently Play Quarterback at College of the Canyons Community College
- Also played 4 years of Varsity in High School.
Overview
1
1
year of professional experience
Work History
Cashier/Floor Associate
Smith's Memorial Student Union
06.2024 - 07.2024
- Provided prompt and professional responses to customer inquiries regarding products, services, pricing, and company policies.
- Operated the cash register efficiently, scanning items, applying discounts, and processing payments.
- Handled multiple payment methods, including cash, credit/debit cards, mobile payments, and gift cards.
- Responded to phone calls, emails, or live chats regarding orders, accounts, and policies.
- Collaborated with different departments, such as sales, billing, and technical support, to ensure a seamless customer experience.
- Maintained accurate customer records, including order details, feedback, and service interactions.
- Assisted customers in navigating online platforms, placing orders, and understanding product specifications.
Customer Service Associate
Dicks Sporing Goods
02.2023 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
Education
Associate of Science - Communications
College of The Canyons
Valencia, CA12-2025
Bachelor of Science - Communication Studies
Portland State University
Portland, OR12-2025
Skills
- Retail materials management
- Professional telephone demeanor
- Key holder experience
- Work ethic and integrity
- Stocking and replenishing
- Strategic sales knowledge
- Customer complaint resolution
- Customer service
- Cash handling
Personal Information
Title: College Student
Timeline
Cashier/Floor Associate
Smith's Memorial Student Union
06.2024 - 07.2024
Customer Service Associate
Dicks Sporing Goods
02.2023 - 05.2023
Associate of Science - Communications
College of The Canyons
Bachelor of Science - Communication Studies
Portland State University
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