Danae Serio
Branford,CT
Summary
Professional with comprehensive background in processing, prepared to bring high standards to new role. Known for improving operational efficiency and ensuring accuracy in documentation. Team-oriented with strong focus on achieving results and adapting to changing needs. Proficient in data management and regulatory compliance.
Overview
21
21
years of professional experience
Work History
RTI Aide
Mary. R Tisko School
11.2021 - Current
- Provided one-on-one support to struggling students, reinforcing key concepts and promoting self-confidence in their abilities.
- Assisted teachers in administering assessments and collecting data for progress monitoring purposes, enabling informed decision-making regarding student supports.
- Coordinated with other RTI Aides to provide consistent support across classrooms, sharing resources and collaborating on instructional strategies.
- Implemented data-driven instruction by analyzing assessment results and adjusting lesson plans accordingly.
- Supported classroom teachers in managing students'' behavior, fostering a positive and inclusive learning environment.
- Served as a liaison between school staff, parents, and outside service providers to ensure effective communication and continuity of services.
- Collaborated with multidisciplinary teams to assess student progress and develop targeted interventions for academic success.
- Managed classroom materials and resources, maintaining an organized learning space conducive to productivity.
- Developed strong relationships with students, establishing trust and rapport to better support their academic growth.
- Utilized technology effectively within the classroom setting to engage learners visually and auditorily while making lessons interactive.
- Provided ongoing feedback to students on their progress towards achieving academic goals, celebrating successes along the way.
- Partnered with parents and guardians to provide updates on student progress and discuss strategies for continued success at home.
Front End Supervisor/Special Events Coordinator
Michaels Stores Inc
05.2005 - 09.2012
- In charge of all cashiers on duty, opening and closing the store, handling all problems that arose during the day, counting and closing registers at shift changes
- Planned all events that took place at Michaels, working directly with children for summer camp and birthday parties
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawer in checkout stations to verify adequate cash supply.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
Nanny
Self Employed Services
01.2004 - 01.2011
- Assisted with light housekeeping duties as well as running errands.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Engaged with children on age-appropriate level.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
Receptionist Administrator
New Haven Truck & Auto Body
08.2007 - 05.2008
- Processed payments coming into the company
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls, directing clients to individuals addressing specific needs.
Camp Counselor
Silver Sands Beach and Tennis Club
06.2004 - 08.2004
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Education
Licensed Practical Nurse - Nursing
Lincoln Technical Institute
12.2011
No Degree - Human Biology
Sacred Heart University
01.2009
No Degree - Human Biology
Quinnipiac University
01.2008
High School Diploma -
East Haven High School
East Haven06.2006
Skills
- Dependability
- Active Listening
- Patience and Empathy
- Adaptability
- Small Group Facilitation
- Adhering to Departmental Guidelines
- Emotional Support
- Assisting staff with setting and meeting goals
- Literacy Intervention
- Verbal and written communication
- Quick learner
- Prioritizing tasks
- Microsoft Office (Word, Excel, Power Point)
- Attention to Detail
- Teamwork and Collaboration
- Customer Service
- Data entry experience
Timeline
RTI Aide
Mary. R Tisko School
11.2021 - Current
Receptionist Administrator
New Haven Truck & Auto Body
08.2007 - 05.2008
Front End Supervisor/Special Events Coordinator
Michaels Stores Inc
05.2005 - 09.2012
Camp Counselor
Silver Sands Beach and Tennis Club
06.2004 - 08.2004
Nanny
Self Employed Services
01.2004 - 01.2011
Licensed Practical Nurse - Nursing
Lincoln Technical Institute
No Degree - Human Biology
Sacred Heart University
No Degree - Human Biology
Quinnipiac University
High School Diploma -
East Haven High School
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