Laura Smith

• Evaluated student needs to provide helpful resources and support.
• Provided supplemental supervision in classrooms, schoolyards and cafeterias.
• Consulted with teachers regarding student progress, IEP adjustments and classroom needs.
• Motivated students using feedback and encouragement.
• Prepared handouts, study materials and other teaching aids.
• Tutored students in course material to improve comprehension.
• Reviewed and reported on IEP progress.
• Worked with Excel, Microsoft Word, Google Docs, to collect and organize data.

• Managed auction schedules and coordinated event logistics for machinery sales.
• Facilitated communication between buyers and sellers during the auction process.
• Trained staff on auction procedures and customer service best practices.
• Oversaw post-auction processes, including payment collection and item distribution.
• Resolved customer complaints in a professional manner.
• Performed post-auction activities such as settling accounts with buyers and sellers, preparing invoices.

Ensured all documents were prepared for weekly services. Organize church events and schedule pastor's meetings. Responsible for our Sunday School program and helping with our AWANA program. (Teaching, guiding and counseling children in these programs).

• Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
• Maintained organized filing system of paper and electronic documents.
• Greeted visitors and directed to appropriate location or person.
• Ordered office supplies to purchase items and maintain appropriate levels.
• Sent and distributed mail and parcels.
• Produced and distributed memos, newsletters and other forms of communication.
• Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.

Effectively prepared orders, prioritized paperwork and customer service calls. Problem solved issues with customers and followed up orders to completion.

• Resolved customer complaints and answered customers questions regarding policies and procedures
• Kept accurate records to document customer service actions and discussions.
• Assisted customer service representatives in troubleshooting orders requiring special handling.