Danae Wells
Waterford
Summary
Patient Account and Healthcare Coordinator with over 6 years of expertise in healthcare revenue cycle operations, adept at streamlining processes to enhance efficiency and patient satisfaction. With a keen focus on insurance verification and denial management, excels in a fast-paced environment, leveraging skills in CRM and EMR systems to resolve complex billing inquiries. Passionate about utilizing advanced communication and multitasking abilities to drive organizational success and foster innovative solutions in healthcare administration.
Overview
16
16
years of professional experience
Work History
Medical Records Coordinator (Remote)
Spring Health
New York, NY
02.2025 - 03.2026
- Managed the end‑to‑end processing of medical record requests, patient authorizations, and provider correspondence.
- Coordinated MHLA requests and cross‑functional communications between patients, providers, and third‑party stakeholders.
- Ensured 100% HIPAA compliance and the strict confidentiality of PHI across all workflows.
- Maintained a consistent workflow by processing all records requests within 24-48 hours of receipt for assigned medical records tickets
Prospective Patient Advocate (Remote)
Clear Choice Dental Implant Center
Denver, CO
01.2023 - 02.2024
- Managed 60–90 inbound calls and live chats daily, addressing complex insurance, treatment cost, and scheduling inquiries with professionalism and urgency.
- Increased patient conversions by delivering follow-up calls, appointment reminders, and post-op communication.
- Served as a liaison between patients, clinical teams, and insurance specialists to clarify benefits, coverage limits, and out-of-pocket expectations, improving transparency and patient satisfaction.
- Resolved 100+ Zendesk tickets daily regarding insurance issues leading to a reduction of response time by 30% and increasing productivity by 20%.
Project Coordinator I
Pella Windows & Doors
Auburn Hills, MI
06.2019 - 01.2023
- Oversaw 30–40 daily customer interactions, providing timely updates on billing, scheduling, and service delivery.
- Coordinated installation timelines and delivery schedules, ensuring workflow efficiency and a smooth customer experience.
- Resolved past-due account issues and improved cash flow by delivering accurate billing support and effective customer follow-up.
Patient Account Representative
Dialogue Marketing
Troy, MI
08.2010 - 03.2016
- Processed 50–60 UB-04 and CMS-1500 claims per day, ensuring compliance with insurer policies and
- minimizing rejections by 32%.
- Conduct in-depth investigation and follow-up on denied claims, collaborating with third-party payers to
- recover outstanding balances and accelerate reimbursement.
- Review ICD-10, CPT, and HCPCS coding for accuracy, strengthening claim integrity, and decreasing
- billing errors and claim denials.
Education
High School Diploma -
Pontiac Northern High School
Pontiac, MI06.2008
Skills
- Insurance Verification & Eligibility
- Accounts Receivable (A/R) Follow-Up
- Electronic Medical Records (EMR/EHR)
- CRM & Call Center Systems
- HIPAA Compliance
- Claims Editing & Submission
- Salesforce
- Zendesk
Timeline
Medical Records Coordinator (Remote)
Spring Health
02.2025 - 03.2026
Prospective Patient Advocate (Remote)
Clear Choice Dental Implant Center
01.2023 - 02.2024
Project Coordinator I
Pella Windows & Doors
06.2019 - 01.2023
Patient Account Representative
Dialogue Marketing
08.2010 - 03.2016
High School Diploma -
Pontiac Northern High School