Danah Dean
Summary
Expertise in improving corporate operations and system performance via thorough system updates and analysis. Proficient in business process modeling and skilled at promoting teamwork. I've led the way in major, economical technical breakthroughs that have been in line with company objectives and technological requirements. Adept at promoting system efficiency and business process improvement. During my twenty-four years with Blue Cross Blue Shield of Michigan, I have improved operational productivity and user happiness. Through the application of data analytics and my strong problem-solving abilities, I have led projects that have greatly enhanced teamwork, process optimization, system advancements, and service delivery.
Overview
12
12
years of professional experience
Work History
Senior System Analyst
Blue Cross Blue Shield of Michigan
02.2018 - Current
- Created troubleshooting documentation and distributed it to team members and key stakeholders.
- Conducted thorough systems analysis to identify areas for improvement, leading to increased efficiency across the organization.
- Conducted regular audits and implementing necessary updates.
- Mentored junior analysts, sharing industry knowledge and best practices to improve team performance.
- Improved system efficiency by streamlining processes and implementing automation tools.
- Proactively identified potential risks associated with system changes by conducting thorough impact assessments.
- Developed comprehensive training materials for end-users on various systems and applications, enhancing overall user competency levels.
- Escalated project-related issues quickly to help rectify problems and avoid delays.
- Managed multiple projects simultaneously, consistently meeting deadlines while maintaining high-quality results.
- Developed and implemented workflow templates to team members to assist them in their job functions.
- Worked closely with business users and business analysts to understand functionality and propose creative solutions to meet business needs.
- Completed software development lifecycle from requirement analysis to test planning, test case development and test execution.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Communicated and explained business requirements to team members to understand and implement functional demands.
System Analyst
Blue Cross Blue Shield of Michigan
08.2015 - 02.2018
- Collaborated with cross-functional teams to develop system solutions tailored to business needs.
- Provided technical support for end-users, resolving issues promptly and effectively.
- Enhanced user experience through the implementation of interface updates and usability improvements.
- Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.
- Conducted comprehensive system analyses to identify areas for improvement and optimization.
- Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Communicated and explained business requirements to team members to understand and implement functional demands.
Full Claims Customer Service Specialist
Blue Cross Blue Shield of Michigan
11.2012 - 08.2015
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Responded to customer requests for products, services, and company information.
Education
Henry Ford High School
Detroit, MI Skills
- Business process improvement
- User Acceptance Testing
- Data Analytics
- Requirements Analysis
- System and program efficiency
- Database reporting
- Project Management
- Business Analysis
- Test Automation
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Excellent & Effective Communication
- Organizational Skills
- Adaptability and Flexibility
- Decision-Making
- Analytical Thinking
- Goal Setting
- Continuous Improvement
- Project Documentation
- Systems Analysis
- Analytical Skills
- Product Development
Timeline
Senior System Analyst
Blue Cross Blue Shield of Michigan
02.2018 - Current
System Analyst
Blue Cross Blue Shield of Michigan
08.2015 - 02.2018
Full Claims Customer Service Specialist
Blue Cross Blue Shield of Michigan
11.2012 - 08.2015
Henry Ford High School