Danah Shillingford-Knox
Conroe,TX
Summary
Compassionate Patient Care Technician with over 15 years experience. Diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs. Adept at working effectively unsupervised and quickly mastering new skills. Excellent decision-making, time management and communication skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Memorial Hermann
The Woodlands , TX
06.2022 - Current
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Provided emotional support for patients and families during difficult times.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Assisted with patient admissions, discharges and transfers.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Turned and repositioned bedridden patients to prevent bedsores.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Collected specimens from patients for laboratory testing purposes.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Instructed new employees on proper techniques of performing daily tasks.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Helped create a safe environment by following infection control policies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
Patient Care Assistant
Houston Methodist The Woodlands
The Woodlands
07.2018 - 05.2021
- Access vital signs throughout the day
- Assist with activities of daily living
- Provide basic nursing care as directed by registered nurse
- Maintain safe and clean working environment
- Assist licensed nursing personnel
- Ability to incorporate loved ones in plan of care
- Respond to call lights in a timely manner
- Perform blood draws
- Proper time management to get task done effectively
- Ability to prioritize based on patient needs
- Recognize critical conditions and communicate to registered nurse
- Perform EKG
- Ability work independently
- Direct inbound and outbound calls.
Food service assistant
Houston Methodist The Woodlands
The Woodlands
01.2018 - 06.2018
- Ensure accuracy of patient orders in compliance with their diet
- Deliver patient food trays to room within the allotted time to ensure best quality and temperature of food is maintained
- Communicate with nurses and patient care assistants regarding patient diet orders
- Follow diet orders according to care plan to provide the best care for each patient
- Use patient identifiers to verify patient food accuracy
- Interact with patients daily for feedback on temperature, quality and taste of food
- Comply with HIPAA standards
- Ensuring patient comfort and safety before leaving patient room.
Home Health Care Aide
Self Employed Private Duty
05.2016 - 12.2017
- Travelled to residential areas to assist clients with activities of daily living
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Provide individual attention and personalized care for each client
- Communicate with family and medical personnel as needed
- Assist with meal prep, light housekeeping and laundry
- Provide companionship and offer respite care to family.
Home Health Care Aide
Advocates for the Independent
01.2011 - 12.2016
- Readied medical equipment prior to use on a patient according to established protocols.
- Assisted clients with proper exercises and rehabilitation.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Assisted patients with daily activities such as bathing, dressing, and grooming.
- Reported any changes in the patient's condition immediately after observation was made.
Medication Technician, Caregiver
Ainsley Court Assisted Living
01.2010 - 12.2015
- Managed medication orders and delivery to facility ensure accuracy of delivery
- Medication management for 30 residents within the facility
- Lead change of shift meetings and give report on each resident daily
- Perform first aid and CPR if needed
- Provide meal reminders and ensure compliance with diet orders
- Ensure medications were taken as prescribed according to the orders.
Assistant Manager
Dairy Queen
01.2005 - 12.2010
- Provide exceptional customer service to guest always going above and beyond
- Balance cash registers at opening and closing of store
- Manage customer complaints by resolving issues quickly and effectively to customer satisfaction
- Assigning task to crew to maintain cleanliness of store
- Effective team collaboration in ensuring orders were accurate and food produced timely.
Education
Associate of Applied Science - Applied Science
lone star college system
Tomball, TX05.2008
Skills
- EKG
- Wound care
- Throat culture
- Vital signs monitoring
- Emergency Response
- Patient Observation
- Blood glucose
- Activities of daily living
- Respite care
- Medication reminders
- Personal care
- Grooming
- Assist with Ambulation
- Transfers using gait belt
- Shower assistance
- Bed baths
- Toileting
- Provide basic nursing care
- Maintain safe and clean environment
- Assist licensed nursing personnel
- Feeding Assistance
- Medical terminology
- Able to include love ones in plan of care
- Respond to call lights in a timely manner
- Blood draws
- Specimen Collection
- Mobility Assistance
- Information Protection
- Restocking Supplies
- Medical Equipment Operation
- Catheter Care
- Professional Bedside Manner
- Infection Control Standards
- Proper time management
- Ability to prioritize based on patient needs
- Communication
- Excellent written and verbal communication skills
- Microsoft office including Excel, Word and spreadsheets
- EPIC
- Cerner
- Communicate clear and effectively to licensed nursing personnel
Certification
- Certified nurse aide, 08/2010, current
- Bls for healthcare providers, 11/2010, current
Timeline
Patient Care Technician
Memorial Hermann
06.2022 - Current
Patient Care Assistant
Houston Methodist The Woodlands
07.2018 - 05.2021
Food service assistant
Houston Methodist The Woodlands
01.2018 - 06.2018
Home Health Care Aide
Self Employed Private Duty
05.2016 - 12.2017
Home Health Care Aide
Advocates for the Independent
01.2011 - 12.2016
Medication Technician, Caregiver
Ainsley Court Assisted Living
01.2010 - 12.2015
Assistant Manager
Dairy Queen
01.2005 - 12.2010
Associate of Applied Science - Applied Science
lone star college system
- Certified nurse aide, 08/2010, current
- Bls for healthcare providers, 11/2010, current
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