Danah Wittman
Jurupa Valley,CA
Summary
Proud mother of three. I raised my two adult children who are now 24 and 27, and my youngest who is a Junior in High school! I love art, animals, nature and the outdoors! My hobbies are singing, song writing, modeling, photography and spending time with my kids! My fetish is dark chocolate & nailpolish! I absolutely enjoy painting my own nails! My pet peeve is a dirty dusty floor because I Love walking around my home barefoot- no socks but on a clean floor! I also love cars and working on my own as well as relaxation and meditating.
I'm ready to take on any new job or duty, challenging my expertise and skill-set!
Overview
28
28
years of professional experience
Work History
Telemarketer
La Sierra University Missions Department
09.2000 - 08.2005
- High efficiency calls to student alumni members and generated call lists
- Maintained script during call using customer service and phone etiquette
- Completed number of appointments necessary complying with call center rules and requirements
- Used multi-line communication to reach desired number of appointments efficiently
- Worked on-call, weekend and holiday schedule
Front Desk Receptionist
Jurupa Unified School District - JTPA Program
06.1996 - 08.2000
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Estate Planner & Finance /call Center- Sales Rep
Family First Advanced Estate Planning
02.2000 - 07.2002
- High volume call center in a fast pace work environment following strict script.
- Maintained friendly customer service skills during cold calling , remaining stress free and highly optimistic.
- Training in estate and living trust planning as well as preparation for in home presentaions.
Marketing/ Sales Representative
CHW-Foundation Site
04.2008 - 11.2010
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Patient Experience Surveyor/Call Center
Dignity Health
09.2016 - 12.2023
- Call Center designed to reach out to patients for any feedback, comments, concerns or recognizing any healthcare worker during their visit to our facility.
- Conversations consisted of positive and negative overall feedback and occasionally shared heartwarming, heartfelt experiences.
- Light filing and computer data entry using word and M.S
- Light office and computer desk-top tasks
- Occasional patient room visits for extended stay surveys and reports
Education
Diploma In Surgical Technology - Biology And Anatomy
California Paramedical And Technical College
Riverside, CA06.2001
Certificate Program - Digital Communications And Media
La Sierra University
Riverside, CA05.1999
H.S Diploma - Biology, Performing Arts, Choir/music
Centennial High School
Corona, CA06.1998
Skills
- Positive, optimistic, quick-witted and professional
- High level empath & naturally kind, understanding and compassionate
- Quick problem solver always aiming for customer satisfaction finding the best resolution
- Bilingual -fluent Spanish (write and speak)
- Type 35 WPM
- Knowledge/computer savvy w/ Microsoft Word, Excel, spreadsheet and data entry
- Technical support, willingness to help others & troubleshooting
- Ability to work multiple tasks while conversating and adapting to a diverse community, handling difficult personalities, as well as statuses and age groups
- As much as I love learning I love teaching as well! I Love to teach and really enjoy it!
- Patient, diligent and very meticulous when it comes to my work
- Highly strategic and quick problem solver during delicate and emergent instances
- Detail-oriented, high striving, go-getter initiative attitude to accomplish planned goals and set agendas
- Prideful building customer buisness relationships with trust, treating everyone equal while maintaining personal information confidential and with dignity
- Reliable, Respectful, Trustworthy & Loyal!
Languages
Spanish
Native or Bilingual
Timeline
Patient Experience Surveyor/Call Center
Dignity Health
09.2016 - 12.2023
Marketing/ Sales Representative
CHW-Foundation Site
04.2008 - 11.2010
Telemarketer
La Sierra University Missions Department
09.2000 - 08.2005
Estate Planner & Finance /call Center- Sales Rep
Family First Advanced Estate Planning
02.2000 - 07.2002
Front Desk Receptionist
Jurupa Unified School District - JTPA Program
06.1996 - 08.2000
Diploma In Surgical Technology - Biology And Anatomy
California Paramedical And Technical College
Certificate Program - Digital Communications And Media
La Sierra University
H.S Diploma - Biology, Performing Arts, Choir/music
Centennial High School
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