Weekend Adventures
Dana Hall
San Jose,CA
Summary
Dedicated and organized professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
17
17
years of professional experience
Work History
Learning & Development Operations
PayPal
San Jose, CA
11.2011 - 06.2024
- Implemented processes to improve ways of working for a team of 60, globally.
- Developed and implemented communication plans to increase awareness and engagement of company initiatives.
- Designed and managed ~20 SharePoint sites for special initiatives by creating pages, uploading images and videos and editing content.
- Facilitated regular workshops and training sessions for partners and stakeholders to promote PayPal history, culture, and professional development.
- Developed and maintained strong partnerships with external and internal stakeholders to enhance project outcomes and foster a culture of continuous learning.
- Wrote and submitted industry awards for learning and development programs, winning 3-4 awards each year.
- Cultivating smiles by partnering with Employee Engagement to host on-site employee events.
Technical Program Manager
PayPal
San Jose, CA
11.2011 - 06.2024
- Plan and execute Tech Experience, a career development program enabling top technical staff to see behind the curtain and connect the dots on how PayPal operates, understand while quality is important and to grow customer empathy.
- Experience in people development, group facilitations, and program design.
- Lead and implement team standards and guidelines to maintain processes and ensure team brand is consistent in our training resources.
- Partner with career development teams/ program managers to innovate new ways on engaging learners while also instilling a lesson on personal or career growth.
Marketing & Communications Specialist
PayPal
San Jose, CA
11.2011 - 06.2024
- Consult with teams to plan and craft dynamic communications to roll out new projects and initiatives throughout the organization.
- Generate SharePoint sites for teams, initiatives and events that provide valuable resources and useful information to our end users.
- Craft insightful newsletter about technical training resources and classes while boosting career development across the organization.
- Plan internal events including site logistics, catering and promotional items while also crafting a communications strategy to build the hype for the event including branding, e-mail blasts, flyers and more.
- Develop a brand for the various initiatives and events to incorporate in all communications.
- Measure the value of communication delivery methods to ensure all processes are effective, cost efficient and achieving the desired results.
- Analyze Web site hits/ views to look for ways to continually draw online readers to our sites.
Internal Communications, National
Comerica Bank
San Jose, California
11.2007 - 09.2011
- Together with web team, support and maintain the company’s web presence and strategy – consistently working to ensure best practices.
- Develop dynamic, strategic, and creative solutions to communication challenges to ensure key messages are effectively communicated in a timely manner to all stakeholders.
- Plan, craft, edit and assess employee communications, including internal employee website, weekly newsletter, news updates, and collateral materials.
- Measure the value of communication delivery methods to ensure that processes are effective, cost efficient and achieving the desired results.
Editorial Assistant
Comerica Bank
San Jose, California
11.2007 - 09.2011
- Provide administrative support to the Executive Administration and Communications Department including extensive calendaring, reporting and travel demonstrating flexibility and problem-solving abilities to adjust or prioritize schedules based on last-minute changes.
- Collaborate with Marketing team to spotlight media opportunities and coordinate logistics for corporate sponsored events.
- Researched latest trends and monitor all news channels and social media outlets to provide a summary of latest news clips to executive leaders.
- Lead assigned aspects for crisis communications planning.
Skills
- Strategic Planning
- Presentation Creation and Delivery
- Event Planning and Execution
- Process Improvement
- Decision Making
- MS Office
- Cross-functional communications
- Graphic and Media Design
- High-pressure environments
- Team Leadership
- Problem-Solving
- Thought Leadership
- Operational Efficiency
- Project Management
- Team Development
- Scheduling and Planning
- Flexible and Adaptable
- Detail Oriented
- Training and Development
- Decision-Making
Strengths
- Relator | Arranger | Consistency | Adaptability | Empathy
Interests
Gardening
Family and friends
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Learning & Development Operations
PayPal
11.2011 - 06.2024
Technical Program Manager
PayPal
11.2011 - 06.2024
Marketing & Communications Specialist
PayPal
11.2011 - 06.2024
Internal Communications, National
Comerica Bank
11.2007 - 09.2011
Editorial Assistant
Comerica Bank
11.2007 - 09.2011