DANAI OLIVO

• Took a planned career pause to focus on raising my children and managing family responsibilities. During this time, I continued to strengthen my organizational, scheduling, and multitasking skills and am now excited to return to the workforce in a long-term healthcare administrative role.

• Coordinated calendars, referrals, and administrative workflows to enhance efficiency for Child Services Administrators.
• Maintained detailed electronic records using Microsoft Office and internal databases.
• Prepared comprehensive reports, meeting agendas, and documentation to support decision-making for multidisciplinary teams.
• Managed multiple competing priorities while ensuring accuracy and timely completion of assignments.
• Managed highly confidential case documentation while maintaining strict confidentiality.
• Facilitated acquisition of essential items for families, ensuring timely delivery of diapers, formula, wipes, car seats, bassinets, strollers, and clothes.

• Obtained vital signs, performed phlebotomy, administered injections, and documented patient information.
• Performed venipuncture to collect blood samples
• Assisted physicians during office procedures and sterile procedures.
• Prepared and reviewed patient charts before appointments to ensure accurate and complete clinical documentation.
• retrieved outside medical records and coordinated with hospitals or specialists for records,
• Maintained electronic medical records using Epic, MBM, and Office Ally while ensuring HIPAA compliance.
• Verified patient insurance eligibility, including Medicare and commercial insurance plans.
• Scheduled office visits, surgical procedures, and laboratory appointments.
• Coordinated communication with laboratories, attorneys, pharmacies, and referring providers.
• Managed physician schedules and supported front- and back-office clinical operations in a fast-paced specialty practice.

• Registered patients and verified demographic and medical information to ensure accurate patient records.
• Coordinated scheduling of patient appointments, including cancellations and rescheduling, to optimize clinic workflow.
• Assisted physicians and nurses in coordinating patient care, enhancing overall patient experience and care delivery.
• Scheduled, cancelled, and rescheduled patient appointments.
• Utilized Orchid and Microsoft Office applications to support clinical operations.

• Meet with clients face to face or speak with them through the phone on a regular basis
• Utilized clerical systems including Excel, Google Docs, Word, ADP, Dealer Socket, and Outlook to maintain accurate records and streamline operations
• Keeping my organizational skills intact to keep a rigorous filing system; utilize office machines such as computers, copiers, scanners, to complete our daily duties; bookkeeping is essential to track our money factor at the end of each month; thoroughly checking work to ensure accuracy in our department for money, customer status, clients' warranty information, etc.

• Created welcoming environment for visitors greet visitors and direct them appropriately; notify company personnel of

visitor arrival; maintain telecommunications system; write and deposit company checks.

• Administered finance department communications by coordinating calls with banks, customers, lenders, and insurance companies.

• Helped with clerical data by ensuring all paperwork was filled out properly.