Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer

DANIELLE WOOD

Summary

Dedicated administrative assistant with training in a wide range of office administration tasks. Successful record of fielding phone calls, providing information to clients and acting as a liaison between departments.

Overview

16
16
years of professional experience

Work History

Career Break

Career Break
Mount Ephraim, NJ
03.2022 - Current
  • Eurofins ANA Laboratories, LLC moved our location to Ohio. I could not relocate my family there.
  • I took the summer off to spend time with my children.

Administrative Assistant

Eurofins ANA Laboratories, LLC
Runnemede, NJ
08.2021 - 03.2022
  • Worked with customers to understand needs and provide excellent service.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Collaborated with team members to achieve target results.
  • Created and updated records and files to maintain document compliance.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Routed business correspondence, documents and messages to correct departments and staff members.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
  • Inventoried and ordered office supplies to maintain availability of products.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Recorded account information to open new customer accounts.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services and company information.
  • Proficient at Converge Pay to process invoices.
  • Answered multi-line phone system, routing calls, delivering messages.
  • Interacted with vendors, contractors, and professional services via phone and e-mail.

Medical Records Clerk

Penn Medicine Woodbury Heights
Woodbury Heights, NJ
01.2007 - 08.2021
  • Skilled in Epic and OnBase.
  • Maintained strict confidentiality and kept all patient information secure.
  • Extensive Knowledge of HIPPA.
  • Expert at Scanning and Indexing records.
  • Practiced meaningful customer service skills to address patient and staff needs , courteously, promptly and with compassion.
  • Well Versed in answering patient messages through Epic.
  • Kept a detailed record of all requests for medical records.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Proficient at using a fax machine as well as an electronic fax, copier and scanner.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Uploaded physician progress notes, history and physicals into electronic medical records.
  • Communicated effectively with staff, patients by email and telephone.
  • Maintained database for storage and retrieval of medical records.
  • Trained new employees in medical records.
  • Experienced in scheduling a new or existing patient, transferring calls to appropriate person, and knowing when a call should be escalated and transferred the nurse or doctor.
  • Reached out to patients via phone or e-mail.
  • Faxed patient records to specialists office before upcoming appointment.
  • Opened and distributed the mail.
  • Utilized downtime to perform routine tasks, preventing service delays.

Education

Medical Assisting

Sanford-Brown Institute
Wilkes-Barre, PA

GED -

Rowan College At Gloucester County
Sewell, NJ

Skills

  • Office administration
  • Time management
  • Multi-line phone proficiency
  • Mail handling
  • Administrative support
  • Multi-line Telephone Systems
  • Recordkeeping
  • Purchase orders organization
  • EMR / EHR
  • Medical Records Review
  • Medical Records Management
  • HIPAA Guidelines
  • Appointment Scheduling
  • Payment collection

Timeline

Career Break

Career Break
03.2022 - Current

Administrative Assistant

Eurofins ANA Laboratories, LLC
08.2021 - 03.2022

Medical Records Clerk

Penn Medicine Woodbury Heights
01.2007 - 08.2021

Medical Assisting

Sanford-Brown Institute

GED -

Rowan College At Gloucester County

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DANIELLE WOOD