Da'Naija Vinnett
Baton Rouge,LA
Summary
My name is Da'Naija Vinnett with 4 years of experience with well-developed customer service skills. I’m extremely comfortable working in fast-paced, demanding environments.
Overview
4
4
years of professional experience
Work History
Head Cashier
Lowe's Home Improvement
06.2023 - 01.2025
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Answered customer inquiries and provided accurate information regarding products and services
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Led cashiers and associates in providing thoughtful customer service.
- Helped customers complete purchases, locate items, and join reward programs.
Retail Stocking Associate
Burlington
06.2021 - 06.2023
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Scanned, recorded and verified received inventory during regular shipments.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Utilized technology tools such as handheld scanners for efficient inventory management throughout the entire stocking process.
- Participated in regular team meetings to discuss performance metrics, operational improvements, and upcoming initiatives or promotions.
Education
Business Management - Undergraduate
Delgado Community College
New Orleans, LA05.2026
High School Diploma -
Destrehan High School
Destrehan, LA05.2022
Skills
- Customer service
- Communication skills
- Time management
- Guest services
- Leadership
- Technical Support
- Inventory Supplies
- Phone Call Answering
- Inventory Systems
- Positive attitude
- Store opening/closing procedures
- Cash handling
- Multi-tasking skill
- Employee training
- Stock replenishment
- Team leadership
- Verbal/written communication
- Cash handling expertise
Awards
TOPS Opportunity Award
Timeline
Head Cashier
Lowe's Home Improvement
06.2023 - 01.2025
Retail Stocking Associate
Burlington
06.2021 - 06.2023
Business Management - Undergraduate
Delgado Community College
High School Diploma -
Destrehan High School
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