Danairy Reyes
Orlando,United States
Summary
Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment. Engaging and upbeat personality with the ability to recruit, train, and coach new employees to help the company achieve its brand and growth goals. Dedicated to gaining a thorough understanding of the company's products and services in order to provide the best possible customer service. Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills. Retail sales professional dedicated to exceeding customer expectations and fostering customer loyalty. Problem-solver with experience in customer service. Responsible Cashier with experience handling money, restocking merchandise, and assisting customers with product identification. Critical thinking ability, problem-solving ability, ability to plan and organize activities, and ability to provide excellent customer service.
Overview
3
3
years of professional experience
Work History
Sales Ambassador
Coca-Cola Store Orlando
Orlando, FL, United States
02.2024 - Current
- Improved revenue and customer satisfaction by implementing marketing strategies and techniques
- Assisted colleagues in resolving complex customer inquiries or requests
- Greeted customers and provided product information
- Maintained professionality and efficiency while working closely with leadership
- Restocked shelves at retail locations with products to match planned demonstrations
- Kept my knowledge of store sales, payment policies, and security standards up to date
- Raised brand awareness through event marketing, demonstrations, sales, and brand promotion
- Opened, shelved, and merchandised new products in visually appealing and well-organized displays for maximum sales promotions
- Organized the racks and shelves to keep the store looking nice
- Provide purchasing advice to customers
- Helped to achieve loss prevention goals by keeping accurate drawers and keeping track of shopper behavior
- Stayed on top of changes to store products and promotions to maintain strong sales
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Educated customers about promotions to increase sales
- Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer
- Provided each customer with top-notch, personalized service and courteous support to increase sales and customer satisfaction
- Handled cash, counted change, and stored coupons to keep the cash register balanced and organized
Assistant Manager
Shoe Palace
Orlando, FL, United States
05.2021 - 01.2024
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products
- Worked with the team to improve efficiency on various projects
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products
- Kept track of cash receipts and deposits, improving accuracy and reducing discrepancies
- Instructed team members on how to implement successful operational and sales strategies
- Assist customers in locating products
- Received recognition from senior management for my contributions to the store's success through effective management of sales, employees, and operations
- Helped with the design and setup of merchandise displays promoting key products, arranging them in aesthetically pleasing ways to draw in customers
- Established and enforced sales goals using a motivational and proactive approach to boost team success
- Assisted senior management by developing sales forecasts based on analytics and feedback from sales representatives
- Communicated merchandise needs and issues to appropriate supervisors in a timely manner
- Taught sales staff how to properly coordinate clothing racks and counter displays to maximize promotional effectiveness
- Improved the overall appearance of the store by paying close attention to product and display placement
- Kept track of display inventory, replenished it, and reorganized it based on available stock
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Counted drawers quickly and accurately at the start and end of each shift
- Trained new team members on how to use the POS system, customer service strategies, and sales objectives
- Restocked, arranged, and organized merchandise in the front lanes to increase product sales
- Increased earnings by achieving sales goals, improving customer service, and sticking to team goals
Education
High School -
Freedom High School
Orlando, FL01.2021
Skills
- Product promotions
- Sales
- Marketing understanding
- Staff training
- Extremely organized
- Branding
- Team Leadership
- Sales techniques
- People-oriented
- POS software expert
- Motivated team player
- Strong work ethic
- Detail-oriented
- Cash register familiarity
- Sales Presentations
- Customer Service
Timeline
Sales Ambassador
Coca-Cola Store Orlando
02.2024 - Current
Assistant Manager
Shoe Palace
05.2021 - 01.2024
High School -
Freedom High School