Danajah Spratley
Carson,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Experienced with packaging and warehouse logistics.
Knowledge of quality control practices and inventory management techniques.
Overview
9
9
years of professional experience
Work History
Packing Associate
Standard Motor Products
Disputanta, VA
02.2025 - 12.2025
- Assembled products according to changing daily work orders and specific customer needs.
- Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.
- Kept production lines running smoothly and efficiently at all times.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
- Demonstrated versatility by quickly adapting to various types of packaging materials and machinery as needed for specific orders.
Cashier
Sam’s Club
Colonial Heights, VA
07.2024 - 11.2024
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Provided friendly, attentive service throughout peak times for responsive customer care.
Warehouse Associate- Temporary
Jim’s Formal Wear
Colonial Heights, VA
04.2024 - 07.2024
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Maintained quality control standards for garment care and finishing techniques.
- Sorted and counted articles to fold, wrap or hang.
- Examined and sorted articles according to color, fabric, and required cleaning technique.
- Rinsed articles (shoes) in water and soap to remove excess dye and fix colors.
Eligibility Specialist
AMA Consulting Group
Remote
11.2022 - 07.2023
- Resolved discrepancies with client applications to verify eligibility.
- Communicated with people from various cultures and backgrounds on application process.
- Processed and certified documents for accuracy and compliance with state regulations.
- Followed guidelines when reviewing applicant data to determine eligibility for rental assistance.
Customer Service Representative
Wayfair
Remote
09.2021 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved customer inquiries through email, ensuring timely and accurate responses.
Customer Service Representative
Maximus
Remote
05.2019 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier
Family Dollar
Chester, VA
03.2017 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Thomas Dale High School
Chester, VA2018
Skills
Product Knowledge
Confidential Records Management
Telephone Etiquette
Verbal and Written Communication
Data entry
Active listening
Customer service
Languages
English
Full Professional
Skills
- Customer Inquiries
- Packing
- Stocking
- Customer Service
- Data Entry
Timeline
Packing Associate
Standard Motor Products
02.2025 - 12.2025
Cashier
Sam’s Club
07.2024 - 11.2024
Warehouse Associate- Temporary
Jim’s Formal Wear
04.2024 - 07.2024
Eligibility Specialist
AMA Consulting Group
11.2022 - 07.2023
Customer Service Representative
Wayfair
09.2021 - 10.2022
Customer Service Representative
Maximus
05.2019 - 06.2021
Cashier
Family Dollar
03.2017 - 02.2019
High School Diploma -
Thomas Dale High School