Work Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Spring, TX
Open to relocation: No
Verified
This profile is verified using an email address.
DANAKA SMITH
Administrative assistant
Spring,TX
Work Preference
Summary
Detail-oriented Administrative Operations Professional with over 10 years of experience in office administration, managing communications, and overseeing daily operations. Expertise in organizing information and supporting clients and vendors in fast-paced environments. Skilled in Microsoft Office, Google Workspace, and OneDrive, delivering reliable solutions and maintaining accurate records.
Hardworking Department Secretary bringing extensive experience in administrative support along with exceptional verbal and written communication skills. Adept at managing a wide range of tasks simultaneously without sacrificing standards of quality or service.
Overview
20
20
years of professional experience
Work History
Administrative Support
Alert Fire Solutions
Cypress, TX
12.2025 - Current
- Complete paperwork, forms, reports, and other administrative documents accurately and on time.
- Managed email correspondence, responding to clients, vendors, and team inquiries to ensure timely communication.
- Supported daily administrative operations by tracking priorities and maintaining accurate documentation to streamline workflow.
- Coordinated appointments for clients and team members to optimize schedules., meetings, and daily activities using Google Calendar and other scheduling tools.
- Organized records and files systematically to enhance data retrieval and storage., files, and project information using Google Drive, OneDrive, and other digital storage systems.
- Monitor open tasks, researching missing information, and follow up on outstanding items.
- Communicated project updates among clients, vendors, and team members to facilitate project progress.
- Prepare building quotes using project requirements, available information, and customer needs.
Administrative & Customer Service Representative
Keenan Insurance & Financial Services
Houston, TX
01.2023 - 01.2024
- Entered data, processed documents, and maintained accurate client records to ensure seamless client interactions.
- Processed payments and updated account information.
- Reviewed records and account information to identify missing details and resolve discrepancies.
- Scanned and filed documents in an organized manner for quick access.
- Gathered, reviewed, and communicated information among clients, sellers, and underwriters to facilitate timely transactions.
- Assisted with software applications to improve workflow efficiency., research, investigations, and other administrative requests to streamline operations.
- Supported applications, research, investigations, and other administrative requests.
- Used Microsoft Excel, Outlook, Word, Google Drive, and OneDrive to complete daily assignments.
Hotel General Manager
Comfort Suites Hotel
Houston, TX
12.2019 - 08.2020
- Directed daily hotel operations, ensuring seamless guest experiences and efficient service delivery.
- Developed staff schedules and evaluated employee performance to enhance service quality.
- Coordinated multiple departments to maintain consistent service and daily workflow.
- Designed and implemented staff schedules to optimize workforce efficiency and supervised employee performance.
- Investigated customer concerns, reviewed operational issues, and worked toward practical resolutions.
- Coordinated multiple departments to optimize service consistency and streamline daily operations.
- Address urgent customer issues promptly while ensuring routine administrative and operational tasks are completed.
Hotel Operations Manager
Driftwood Hospitality Management
Houston, TX
11.2016 - 12.2019
- Oversaw property operations, guest services, and administrative functions to enhance guest satisfaction and operational efficiency.
- Coordinated communication among departments to keep operations running smoothly.
- Reviewed operational information and followed up on issues affecting service or efficiency.
- Reviewed operational information and addressed issues impacting service quality and operational efficiency.
- Conducted department meetings and supported employee evaluations.
- Trained staff and introduced procedures to improve consistency and daily workflow.
- Coordinated interdepartmental communication to ensure seamless operations and a positive guest experience.
Assistant Hotel Manager
Comfort Suites Hotel
Houston, TX
08.2012 - 09.2017
- Prepared occupancy, revenue, and operational reports.
- Coordinated employee schedules to ensure optimal department coverage.
- Compiled occupancy, revenue, and operational reports to inform management decisions.
- Supported front desk, reservations, housekeeping, and guest service activities.
- Created and managed employee schedules to ensure adequate staffing levels. and coordinated department coverage.
- Resolved guest concerns by investigating service issues and implementing timely solutions.
- Submitted maintenance requests to ensure timely repairs and upkeep of facilities. and communicated with vendors.
Food Service Operations
Klein ISD
Spring, TX
09.2010 - 05.2012
- Organized staff assignments and daily workflow to enhance operational efficiency.
- Coordinated daily food service activities and production timelines to ensure service quality.
- Monitored activities to ensure compliance with regulations and standards for timely service.
- Maintained food safety standards to protect public health and improve service quality.
- Maintained required procedures and operational documentation.
Florist's Assistant
Kroger
The Woodlands, TX
01.2007 - 02.2010
- Fulfilled customer orders and special requests, ensuring timely delivery and satisfaction.
- Assisted customers with selections to enhance their shopping experience and maximize department sales.
- Fulfilled customer orders, shipments, and special requests.
- Prepared orders and supported routine department activities.
- Reviewed order details for accuracy, contributing to efficient order processing and customer satisfaction.
Education
General Studies
Lone Star College
Houston, TXGeneral Education Development (GED) -
Houston, TXSkills
- Administrative Support
- Office coordination
- Document processing
- Document organization
- Data management
- Data Verification
- Record and Account Review
- Information Gathering and Review
- Operational Reporting
- Workflow Coordination
- Process Improvement
- Process Optimization
- Financial support
- Quote preparation
- Billing processing
- Financial processing
- Account Information Updates
- Report preparation
- Financial Information Review
- Market Research
- Customer and Client Service
- Vendor Coordination
- Supplier Management
- Scheduling and Communication
- Appointment and Calendar Scheduling
- Google Calendar
- Email and Telephone Communication
- Meeting and Activity Coordination
- Cross-Department Communication
- Conflict Resolution
- Task tracking
- Office technology
- Google Drive
- OneDrive
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Office suite
- Regulatory Compliance
- Inventory management
- Employee Development
- Microsoft Outlook
- Microsoft Word
- Office suite
Certification
Texas TABC Certification, Obtained 2022, Texas Food Manager's License, Obtained 2018
Timeline
Administrative Support
Alert Fire Solutions
12.2025 - Current
Administrative & Customer Service Representative
Keenan Insurance & Financial Services
01.2023 - 01.2024
Hotel General Manager
Comfort Suites Hotel
12.2019 - 08.2020
Hotel Operations Manager
Driftwood Hospitality Management
11.2016 - 12.2019
Assistant Hotel Manager
Comfort Suites Hotel
08.2012 - 09.2017
Food Service Operations
Klein ISD
09.2010 - 05.2012
Florist's Assistant
Kroger
01.2007 - 02.2010
General Studies
Lone Star College