Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic
Dana(Kristine) Phillips

Dana(Kristine) Phillips

Aurora,CO

Summary

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Overview

3
3
years of professional experience

Work History

E-Commerce Assistant

Gear West Bike and Triathlon
Long Lake, MN
01.2023 - 01.2025
  • Assisted in processing online orders and ensuring timely fulfillment.
  • Coordinated with customer service to address inquiries and resolve issues.
  • Analyzed customer feedback to identify areas of improvement for the store.
  • Ensured compliance with data protection regulations when handling customer information.
  • Managed customer accounts by processing payments, updating profiles, and responding to inquiries.
  • Assisted customers with inquiries regarding products, orders, returns, and exchanges.
  • Monitored inventory levels and restocked merchandise when necessary.
  • Corresponded with online customers via electronic mail, telephone or other electronic messaging.

Bike Sales Associate

Gear West Bike and Triathlon
Long Lake, MN
09.2023 - 01.2024
  • Assisted customers with product selection and provided expert advice on gear.
  • Processed transactions accurately using point-of-sale systems.
  • Educated customers on bike maintenance and triathlon gear usage.
  • Collaborated with team members to create a welcoming shopping environment.
  • Conducted product demonstrations to enhance customer understanding and engagement.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Worked with fellow sales team members to achieve group targets.

Real Estate Broker

West + Main Homes
Lakewood, CO
09.2021 - 08.2023
  • Coordinated property showings and open houses for potential buyers.
  • Managed client communications through email and phone interactions.
  • Conducted market research to identify competitive listings in the area.
  • Negotiated offers between buyers and sellers in order to reach an agreement on price and terms of sale.

Education

Associate of Applied Science - Dental Hygiene

Century College
White Bear Lake, MN

Certificate - Digital Marketing

University of Washington
Seattle, WA

Skills

  • Order processing
  • Customer engagement
  • Inventory management
  • Data compliance
  • Market analysis
  • Customer relationship management
  • Product knowledge
  • Team collaboration
  • Attention to detail
  • Time management
  • Supplier communication
  • Customer service
  • Email marketing

Affiliations

  • Avid and competitive cyclist and runner
  • Volunteer work at Como Park Zoo and Conservatory, St Paul, MN
  • Volunteer work at local race events
  • Certificate of Achievement as a Dental Assistant Instructor for Classroom Excellence

References

References available upon request.

Timeline

Bike Sales Associate

Gear West Bike and Triathlon
09.2023 - 01.2024

E-Commerce Assistant

Gear West Bike and Triathlon
01.2023 - 01.2025

Real Estate Broker

West + Main Homes
09.2021 - 08.2023

Associate of Applied Science - Dental Hygiene

Century College

Certificate - Digital Marketing

University of Washington

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