Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Languages
Timeline
Generic

Dana M. Hicks

Dundalk,MD

Summary

Seasoned Clinical Technician/ Home Care Coordinator Asst. with experience in coordinating and managing home care services for patients of various ages and health conditions. Possess strong skills in patient assessment, care planning, and communication while maintaining compassion and understanding. Have made significant contributions to improving patient satisfaction rates, enhancing team collaboration, and streamlining processes in previous roles. Committed to ensuring the highest quality of care for each individual client.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Home Care Coordinator Assistant

Johns Hopkins Care @ Home
Baltimore, MD
04.2023 - Current
  • Assessed patient's need for additional services or equipment such as wheelchairs or walkers.
  • Created individualized service plans that addressed the specific needs of each client.
  • Identified potential problems or gaps in service delivery through ongoing evaluation of client outcomes against established standards of practice.
  • Participated in interdisciplinary team meetings related to patient care planning.
  • Ensured compliance with federal regulations governing home health agencies such as HIPAA privacy rules.
  • Developed and maintained relationships with clients, families, and medical professionals to coordinate services for home care patients.
  • Served as a liaison between internal departments such as nursing, therapy, and administrative personnel ensuring effective communication across teams .
  • Responded quickly to emergency situations involving clients in order to ensure their safety and well-being.
  • Developed and implemented care plans in collaboration with healthcare professionals and clients' families.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Verified insurance coverage for each patient prior to providing any services or treatments.

Lead Clinical Technician (COVID TESTING)

Johns Hopkins Hospital - Main Campus
Baltimore, MD
02.2022 - 04.2023
  • Documented patient medical histories accurately into electronic health records systems.
  • Provided education and counseling services to patients regarding their diagnosis, treatment plan, lifestyle modifications.
  • Managed patient flow within the clinic by scheduling appointments, coordinating referrals, and ensuring timely completion of paperwork.
  • Conducted quality assurance checks on all laboratory equipment prior to use.
  • Collected biological specimens from patients according to established protocols.
  • Participated in continuing education programs related to clinical duties in order to stay abreast of current trends in healthcare industry.
  • Prepared specimens for testing by centrifuging blood samples and performing other specimen processing tasks.
  • Kept operations in compliance with internal regulations and compliance standards through strong quality, infection and safety control procedures.
  • Analyzed results of tests for conformity to specifications.
  • Supervised or instructed new technicians on laboratory protocols.
  • Staff Scheduling
  • Budget Managment
  • Verified insurance coverage for each patient prior to providing any services or treatments.

Education

Bachelor of Science - Healthcare Administration

Southern New Hampshire University
Hooksett, NH
10-2024

Skills

  • Care Planning
  • Client Advocacy
  • Information Systems Development
  • Employee Work Scheduling
  • Critical Thinking
  • Epic Systems
  • Interdepartmental Functions Coordination
  • Patient Safety
  • Electronic Medical Record Software
  • Training and mentoring
  • Relationship Building
  • Attention to Detail
  • Interpersonal Communication
  • Multidisciplinary team collaboration
  • Organizational Skills
  • Problem-Solving
  • Performance Metrics
  • Insurance verification

Accomplishments

  • The National Society of Leadership and Success August 2024
  • Magna Cum Laude Latin Honors October 2024
  • National Honors Society August 2024

Certification

  • Nurse Support Technician March 2015- Present
  • CNA / GNA Certification June 2003- Present

Affiliations

  • Assistant Coach (Central County Hurricanes, Little League Football ) April 2023- Present
  • Treasurer - United Baptist Church , Baltimore, MD. Nov. 2022-Present
  • Sister Circle, Youth Mentor, Baltimore, MD. Jan. 2022- July 2024

Languages

English
Professional

Timeline

Home Care Coordinator Assistant

Johns Hopkins Care @ Home
04.2023 - Current

Lead Clinical Technician (COVID TESTING)

Johns Hopkins Hospital - Main Campus
02.2022 - 04.2023

Bachelor of Science - Healthcare Administration

Southern New Hampshire University

Similar Profiles

CREATE PROFILE
Dana M. Hicks