Dana M. Roca
Middletown
Summary
Dynamic healthcare professional with a proven track record at Crystal Run Healthcare, excelling in team motivation and workflow management. Skilled in training and communication, I have successfully enhanced patient services and streamlined operations, leading to improved efficiency and patient satisfaction. Proficient in radiology systems, I foster strong relationships with staff and patients alike. I continue to challenge myself year after year within the healthcare atmosphere to grow in my healthcare career.
Overview
10
10
years of professional experience
Work History
COT Coordinator
Crystal Run Healthcare
03.2022 - Current
- Entered data, generated reports, and produced tracking documents.
- Kept high average of performance evaluations.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Numerous meetings weekly with Insurance payers to determine goals for yearly incentives.
Patient Services Supervisor
Crystal Run Healthcare
09.2020 - 03.2022
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Collected patient co-pay and issued receipt to confirm payment.
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Payroll and time card approvals for 25-30 staff members.
Diagnostic Imaging Coordinator
Crystal Run Healthcare
01.2015 - 01.2020
- Managed day-to-day operations, logistics and schedules.
- Transcribed patient diagnostic information into radiology and hospital information systems.
- Trained, managed and motivated team of 10+ new employees on current systems, and onbase to gather outside imaging.
- Prepared schedules accurately for technologist and radiologist day to day.
- Worked alongside Mammography department to ensure a smooth breast imaging center.
- Fluent in preparations for all radiology exams including but not limited to CT, MRI, X-RAY, MAMMOGRAPHY, AND ULTRASOUND.
- Advised patients of prep for each study they were scheduled for and ensured a smooth radiology experience.
Front Desk Radiology
Crystal Run Healthcare
03.2015 - 01.2018
- Developed strong communication and organizational skills through working with a team.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple patients during the check in-check out experience.
- Experience with taking co-payments and obtaining authorization through insurance payers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Science - Health Care Management
SUNY Canton State University
Canton06-2021
Skills
- Team motivation
- Task delegation
- Training demonstration
- Verbal and written communication
- Relationship building
- Workflow management
- Multitasking and organization
Timeline
COT Coordinator
Crystal Run Healthcare
03.2022 - Current
Patient Services Supervisor
Crystal Run Healthcare
09.2020 - 03.2022
Front Desk Radiology
Crystal Run Healthcare
03.2015 - 01.2018
Diagnostic Imaging Coordinator
Crystal Run Healthcare
01.2015 - 01.2020
Bachelor of Science - Health Care Management
SUNY Canton State University
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