Dana "Nikki" Cormier
Hickory,NC
Summary
Detail-oriented hospitality professional recognized for operational excellence and a commitment to creating memorable guest experiences. Proven ability to cultivate personal connections, enhance team performance, and reduce turnover through effective training and development initiatives. Seeking to broaden existing skillset in an environment that fosters leadership professionals within, or outside of hospitality industry.
Overview
10
10
years of professional experience
Work History
Proprietor
Outback Steakhouse
12.2022 - Current
- Managed all day-to-day operations with a business owner mindset at both a lower and a high volume location.
- High level P&L understanding and management to maximize profits.
- Established systems in training and development that decreased hourly turnover.
- Executed in person and digital marketing to build sales and traffic. Highly proficient focus on catering marketing and execution.
- High commitment to operational excellence recognized by becoming a Certified Training Restaurant in July 2024.
Manager
Outback Steakhouse
01.2020 - 01.2022
- Managed daily restaurant operations and ensured compliance with health standards.
- Trained and supervised staff to deliver exceptional customer service.
- Oversaw daily restaurant operations and ensured compliance with health and safety standards.
- Coordinated inventory management and ordering.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Facilitated multiple new menu, equipment, and service rollout initiatives in store and across market.
Key Manager and Training Coordinator
Outback Steakhouse
01.2018 - 01.2020
- Managed daily restaurant operations, ensuring high standards of service and quality.
- Collaborated with senior management to facilitate positive staff training of new hires and development of existing team members.
- Implemented customer service initiatives to improve guest satisfaction and retention.
Bar Manager
Sagebrush Steakhouse
01.2016 - 01.2018
- Conducted inventory management to maintain optimal stock levels and reduce waste.
- Organized staff schedules to meet business demands and maintain coverage.
- Managed day-to-day operations including opening and closing duties, cash handling procedures and inventory management.
Education
Western Carolina University
Cullowhee, North CarolinaSkills
- Operational excellence
- Adaptability
- Problem resolution
- Conflict resolution
- Hospitality management
- Customer service
- Financial reporting
- Team performance enhancement
- Customer retention
- Staff retention
- Health and safety compliance
- Food Cost Control
- Training and Development
- Labor Management
- Technology Experience and Knowledge of Various POS Systems
Timeline
Proprietor
Outback Steakhouse
12.2022 - Current
Manager
Outback Steakhouse
01.2020 - 01.2022
Key Manager and Training Coordinator
Outback Steakhouse
01.2018 - 01.2020
Bar Manager
Sagebrush Steakhouse
01.2016 - 01.2018
Western Carolina University