Danara Hicks
Atlanta,GA
Overview
8
8
years of professional experience
Work History
Registered Behavior Technician
Therapyland
Alpharetta, GA
08.2024 - Current
- Implemented individualized behavior intervention plans to support client development.
- Conducted data collection and analysis to track client progress and inform treatment adjustments.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients and families.
- Trained new staff on behavioral techniques and compliance with best practice standards.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
Healthcare Customer Service Representative
TTEC
Marietta, GA
03.2022 - 08.2024
- Resolved customer inquiries, ensuring accurate and timely information delivery.
- Managed complex healthcare issues, providing effective solutions and support to patients.
- Implemented process improvements, enhancing overall customer satisfaction ratings.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
Phlebotomist
LabCorp
Marietta, GA
06.2021 - 03.2022
- Collected blood samples from patients using established protocols to ensure quality and safety.
- Maintained accurate patient records and documentation in compliance with regulatory standards.
- Monitored inventory levels of supplies, ensuring availability for daily operations.
- Implemented best practices for infection control to maintain a sterile environment during procedures.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Patient Care Technician
Erlanger Hospital
Chattanooga, TN
01.2018 - 04.2021
- Monitored vital signs and recorded patient data accurately.
- Assisted nursing staff with daily patient care activities.
- Maintained clean and organized patient rooms for optimal comfort.
- Supported patients with mobility challenges during rehabilitation exercises.
- Managed sterilization processes for surgical instruments and equipment.
- Collected blood samples from patients using established protocols to ensure quality and safety.
Education
High School Diploma -
Brained High School
Chattanooga, TN05.2011
Timeline
Registered Behavior Technician
Therapyland
08.2024 - Current
Healthcare Customer Service Representative
TTEC
03.2022 - 08.2024
Phlebotomist
LabCorp
06.2021 - 03.2022
Patient Care Technician
Erlanger Hospital
01.2018 - 04.2021
High School Diploma -
Brained High School