Danasha Bradley
Indianapolis,IN
Summary
Dedicated professional with experience as a Daycare Assistant at DayCare Works, skilled in early childhood education and health and safety. Successfully enhanced children's social skills through engaging activities while providing empathetic care. Proven ability to maintain clean environments and foster positive relationships, ensuring a safe and nurturing atmosphere for all.
Overview
10
10
years of professional experience
Work History
Daycare Assistant
DayCare Works
Greenwood, IN
08.2020 - 10.2024
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.
- Coordinated engaging arts-and-crafts projects for students to express their creativity while developing fine motor skills.
- Kept children between ages of Number and Number safe and secure with vigilant oversight.
- Enhanced children's social skills by organizing group activities.
- Supported children's emotional well-being by offering empathetic and patient care.
- Loved them like they were my own.
Cashier Team Lead
Wendy's
Indianapolis, IN
08.2020 - 10.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Restocked and organized merchandise in front lanes.
- Monitored areas for security issues and safety hazards.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Set up new sales displays each week with fresh merchandise.
- Quick on my feet and efficient
Customer Service Representative
GEICO
Indianapolis, IN
06.2018 - 03.2020
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- I'm disciplined
- Ambitious
Sales Associate
Family Dollar
Indianapolis, IN
09.2014 - 05.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Very reliable and efficient
Education
None - General Studies
Arsenal Tech Highschool
Indianapolis, IN06.2014
Skills
- Cleaning and sanitizing
- Infant care
- Health and safety
- Early childhood education
- Parent-teacher communication
I'm a MUA
I do makeup for a living I love doing it. I'm a people pleaser I like to make others feel good about themselves. Feel even more beautiful.
Timeline
Daycare Assistant
DayCare Works
08.2020 - 10.2024
Cashier Team Lead
Wendy's
08.2020 - 10.2023
Customer Service Representative
GEICO
06.2018 - 03.2020
Sales Associate
Family Dollar
09.2014 - 05.2016
None - General Studies
Arsenal Tech Highschool