Danashia DuBose
Paterson,NJ
Summary
Professional Summary
Detail-oriented and compassionate Intake Specialist with experience conducting intake interviews, assessing claim eligibility, summarizing client information, and maintaining accurate records. Strong organizational, communication, and interpersonal skills, with the ability to manage multiple projects simultaneously, prioritize competing responsibilities, and consistently meet deadlines. Skilled in client support, data management, and administrative coordination while maintaining confidentiality and adhering to industry standards and requirements. Dedicated to improving workflow efficiency, ensuring accuracy, and providing professional, client-centered service.
Overview
14
14
years of professional experience
Work History
Intake Specialist
Greater Bergen Community Action
02.2026 - Current
- Conducted client intake interviews to determine program eligibility and service needs.
- Coordinated appointments, referrals, and follow-up communication across support programs.
- Verified documentation and completed application packets with accuracy and confidentiality.
- Entered client data into case management systems and maintained updated records.
Registrar
Valley Hospital
05.2025 - 02.2026
- Returned to this role to ensure efficient and accurate patient registration in high-volume hospital setting, contributing to streamlined patient intake processes.
- Verify patient demographics, insurance, and medical history in full compliance with HIPAA standards.
- Process co-payments, complete insurance verification, and support billing workflows.
- Collaborated with clinical and administrative staff to improve patient experience and optimize operational flow.
Intake Specialist, Healthy Homes Program
Greater Bergen Community Action
10.2024 - 05.2025
- Acted as the primary point of contact for families seeking home-renovation assistance in income-restricted communities.
- Assessed eligibility and guided families through intake process while coordinating efforts with contractors, community partners, and local agencies to ensure smooth transitions.
- Maintained accurate documentation and educated families on healthy living standards and available resources, empowering them to make informed decisions.
Registrar
Valley Hospital
05.2024 - 01.2025
- Collected and verified patient information and processed financial transactions to ensure compliance with hospital policies.
- Coordinated with billing teams to maintain smooth patient flow in a fast-paced environment.
- Registered patients accurately, verified demographics, and updated electronic health records.
- Confirmed insurance eligibility, coordinated authorizations, and resolved coverage discrepancies.
- Collected required signatures, consents, and admission documents in compliance with policies.
Assistant Front Desk Manager
Motto by Hilton
12.2023 - 03.2024
- Managed front-office operations for reservations, inventory, budgeting, and team performance to ensure seamless service delivery.
- Executed service recovery efforts to promptly resolve guest issues, contributing to high guest satisfaction.
- Supervised front desk operations, ensuring seamless guest check-in, check-out, and service recovery.
- Trained front desk agents on Hilton standards, reservation procedures, and guest engagement techniques.
- Resolved complex guest concerns, delivering timely solutions and maintaining service consistency.
Patient Access Specialist
Hackensack University Medical Center
03.2022 - 12.2023
- Verified patient data and managed payments to streamline patient intake process.
- Ensured accuracy of insurance and demographic information, enhancing patient experience and comfort.
- Coordinated patient registration, verifying demographics, insurance, and medical record accuracy.
- Interpreted benefit coverage and authorization requirements to support timely access to care.
- Resolved patient inquiries with clear communication, professionalism, and service-focused problem solving.
Covid Coordinator
Hackensack University Medical Center
02.2021 - 03.2022
- Coordinated patient flow during pandemic, documented clinical information, and facilitated communication across care teams to ensure continuity of care.
- Coordinated patient scheduling, referrals, and appointment logistics across clinical departments.
- Maintained accurate records in EHR systems, ensuring timely documentation and data integrity.
- Liaised with physicians, nurses, and support staff to resolve workflow issues and service delays.
Contribution Analyst Representative
Zenith American Solutions
03.2019 - 02.2021
- Executed high-volume data entry, coordinated with benefit carriers, and facilitated pension and claims processing.
- Analyzed eligibility, enrollment, and contribution data to resolve discrepancies and maintain accurate participant records.
- Interpreted benefits plan rules to support claims processing and ensure compliant case decisions.
- Monitored work queues and prioritized high-volume requests for timely issue resolution.
Overnight Manager on Duty
Manhattan at Times Square Hotel
05.2018 - 04.2019
- Led overnight staff, addressed guest concerns, and maintained high service standards.
- Directed overnight front office operations, ensuring seamless guest service, security, and shift coverage.
- Supervised night audit processing, verifying room revenue, folios, and financial reports for accuracy.
- Resolved guest concerns and service issues promptly, maintaining satisfaction during late-night hours.
Front Desk Supervisor
Four Points by Sheraton Midtown West
02.2016 - 05.2018
- Trained staff and oversaw daily front-desk operations to ensure smooth guest experiences and maintain financial accuracy.
- Supervised front desk operations, ensuring seamless guest check-in, check-out, and reservation handling.
- Trained front desk associates on service standards, billing procedures, and PMS accuracy.
- Resolved guest concerns promptly, maintaining satisfaction and supporting positive review outcomes.
Front Desk Supervisor
Sheraton Mahwah Hotel
02.2013 - 03.2017
- Led team to resolve guest issues, resulting in improved satisfaction levels.
- Supervised front desk associates to deliver seamless check-in, check-out, and guest service operations.
- Coordinated reservations, room assignments, and billing accuracy using property management systems.
- Resolved guest concerns promptly, ensuring service recovery aligned with brand standards.
Education
Bachelor of Arts - Communication
Georgian Court University
Lakewood, NJMaster of Health Administration - Health Administration
Fairleigh Dickinson University
Teaneck, NJ08-2028
Skills
- Patient Management Systems
- Healthcare Software
- Insurance Verification
- Patient Registration
- Intake Coordination
- Data Management Tools
- Database Management
- Data management
- Problem-Solving Techniques
- Prioritization Techniques
- Microsoft Office Suite
- Collaboration Skills
- Intake assessment
- Empathetic communication
- Critical thinking
Timeline
Intake Specialist
Greater Bergen Community Action
02.2026 - Current
Registrar
Valley Hospital
05.2025 - 02.2026
Intake Specialist, Healthy Homes Program
Greater Bergen Community Action
10.2024 - 05.2025
Registrar
Valley Hospital
05.2024 - 01.2025
Assistant Front Desk Manager
Motto by Hilton
12.2023 - 03.2024
Patient Access Specialist
Hackensack University Medical Center
03.2022 - 12.2023
Covid Coordinator
Hackensack University Medical Center
02.2021 - 03.2022
Contribution Analyst Representative
Zenith American Solutions
03.2019 - 02.2021
Overnight Manager on Duty
Manhattan at Times Square Hotel
05.2018 - 04.2019
Front Desk Supervisor
Four Points by Sheraton Midtown West
02.2016 - 05.2018
Front Desk Supervisor
Sheraton Mahwah Hotel
02.2013 - 03.2017
Bachelor of Arts - Communication
Georgian Court University
Master of Health Administration - Health Administration
Fairleigh Dickinson University