CINTHIA MEDINA

Las Vegas,NV

Summary

Bilingual Intake Specialist with over 20 years of comprehensive customer-facing experience in fast-paced clinical and hospitality environments. Proven ability to excel as a self-starter in roles requiring high-level clerical proficiency, patient/guest relations, and efficient front-desk operations. Seeking a full-time position to leverage strong organizational skills, bilingual fluency (English/Spanish), and commitment to providing exceptional service and administrative support.

Overview

years of professional experience

Certification

Work History

Intake Specialist

MedFast Urgent Care Center

Palm Bay, Florida

12.2022 - 10.2025

Managed end-to-end patient intake process for high-volume urgent care visits, ensuring Bilingual (Spanish/English) service delivery. Spearheaded insurance verification and prior authorization coordination, minimizing claim denials and streamlining patient access to care. Maintained the front desk operations, handling high-volume multi-line phone systems, and scheduling appointments. Supported clinical staff by preparing necessary patient documentation and efficiently utilizing eClinicalWorks EMR systems for accurate data entry.

Hostess

Paris Hotel & Casino

Las Vegas, Nevada

08.1999 - 03.2020

Delivered world-class guest service for over two decades by warmly welcoming patrons and efficiently managing reservations and wait-lists. Maintained exceptional service standards by accurately communicating wait times and responding to detailed guest inquiries regarding hours, seating, and menu offerings. Expertly managed floor plan logistics, assigning tables based on guest needs and facilitating smooth restaurant rotation. Fostered positive working relationships by actively assisting team members and other departments wherever required.

Education

High School Diploma - Speedwriting

Speed Writing

Guayaquil, Provincia Del Guayas, Ecuador

02.1992

Skills

Bilingual & Communication: Bilingual Fluency (English/Spanish), Verbal Communication, Phone Systems (Multi-line), Active Listening, Guest/Patient Relations
Healthcare Administration: Insurance Verification, Prior Authorization (Insurance), EMR/EHR Systems, Medical/Patient Records Management, HIPAA Compliance
Front Office & Clerical: Front Desk Operations, Scheduling & Appointment Setting, Cash Handling/POS, Clerical Support, Typing/Data Entry, Time Management, Organizational Skills

Software & Systems: Microsoft Office Suite (Word, Excel), Productivity Software, eClinicalWorks
Interpersonal & Service: Conflict Resolution, Professionalism, Customer Service Excellence, Teamwork, Thoroughness