CINTHIA MEDINA
MedFast Urgent Care Center
Las Vegas,NV
26
years of professional experience
1
Certification
Bilingual Intake Specialist with over 20 years of comprehensive customer-facing experience in fast-paced clinical and hospitality environments. Proven ability to excel as a self-starter in roles requiring high-level clerical proficiency, patient/guest relations, and efficient front-desk operations. Seeking a full-time position to leverage strong organizational skills, bilingual fluency (English/Spanish), and commitment to providing exceptional service and administrative support.
Work History
Intake Specialist
2 Years 10 Months- Managed end-to-end patient intake process for high-volume urgent care visits, ensuring Bilingual (Spanish/English) service delivery. Spearheaded insurance verification and prior authorization coordination, minimizing claim denials and streamlining patient access to care. Maintained the front desk operations, handling high-volume multi-line phone systems, and scheduling appointments. Supported clinical staff by preparing necessary patient documentation and efficiently utilizing eClinicalWorks EMR systems for accurate data entry.
Hostess
20 Years 7 Months- Delivered world-class guest service for over two decades by warmly welcoming patrons and efficiently managing reservations and wait-lists. Maintained exceptional service standards by accurately communicating wait times and responding to detailed guest inquiries regarding hours, seating, and menu offerings. Expertly managed floor plan logistics, assigning tables based on guest needs and facilitating smooth restaurant rotation. Fostered positive working relationships by actively assisting team members and other departments wherever required.
Education
High School Diploma - Speedwriting
Skills
Bilingual & Communication: Bilingual Fluency (English/Spanish)
Verbal Communication
Phone Systems (Multi-line)
Active Listening
Guest/Patient Relations
Healthcare Administration: Insurance Verification
Prior Authorization (Insurance)
EMR/EHR Systems
Medical/Patient Records Management
HIPAA Compliance
Front Office & Clerical: Front Desk Operations
Scheduling & Appointment Setting
Cash Handling/POS
Clerical Support
Typing/Data Entry
Time Management
Organizational Skills
Software & Systems: Microsoft Office Suite (Word
Excel)
Productivity Software
eClinicalWorks
Interpersonal & Service: Conflict Resolution
Professionalism
Customer Service Excellence
Teamwork
Thoroughness
Certification
HIPPA Certification: MedFast Urgent Care Center | December 2022
Timeline
Intake Specialist
MedFast Urgent Care Center
12.2022 - 10.2025Read More
Hostess
Paris Hotel & Casino
08.1999 - 03.2020Read More
Speed Writing
High School Diploma from Speedwriting
Read More
ADDITIONAL TRAINING
- Health Insurance Portability and Accountability Act (HIPAA) Compliance
- Combating Medicare Fraud, Waste, and Abuse
- Hazardous Communication and Chemical Safety (HAZCOM) GHS Standard
- HIPAA, Social Media, and Texting Compliance
- Patient and Resident Rights
- Fire Safety and Fire Extinguisher Types
- Disaster Preparedness