Danasia Bethrant
Miami,Fl
Summary
Driven individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking individual considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness. Dedicated Clerk with 7 years of experience in Government offices. Superb attention to detail and multitasking talents. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
8
8
years of professional experience
Work History
Administrative Clerk
North Lauderdale
02.2023 - Current
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Identified communication channels to set roadmap to distribute information.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Supported staff on special assignments and ad hoc projects.
Permit Clerk
Miami beach building dep.
01.2019 - 02.2023
- Supervises and trains subordinate clerical personnel
- Collected payments from customers, provided documentation and change accounts to reflect current statues
- Investigated locations to confirm license data
- Conducted background checked and assessed premises for compliance with licensing requirements
- Determined licensing eligibility by examine test results and comparing against established structures.
- Issued public notification of official activities or meetings.
- Researched information in municipal archives upon request of public officials or private citizens.
Front desk rep
La Quinta inn
01.2016 - 01.2019
- Provided guests with above and beyond service, including making outside venue reservations and setting up tours
- Explained details regarding property
- Including restaurants, pool area, spa, and fitness center to acclimate patrons to resort environment
- Used quick response and dynamic service skills to build relationship with patrons, improving customer retention rate.
- Played a key role in upholding hotel brand standards by consistently providing top-notch service at the front desk area.
- Processed guest requests promptly, resulting in a higher level of repeat business from satisfied customers.
Education
Miami Norland Senior High
06.2012
Skills
- Commanding leadership style
- Administrative support
- Telephone etiquette
- Time management
- Business growth and retention
- Teamwork and collaboration
- Equipment Troubleshooting
- Project Management
- Clerical Support
- Complex transaction processing
Timeline
Administrative Clerk
North Lauderdale
02.2023 - Current
Permit Clerk
Miami beach building dep.
01.2019 - 02.2023
Front desk rep
La Quinta inn
01.2016 - 01.2019
Miami Norland Senior High