YOLANDA REED
EASTPOINT,GA.
Summary
Focused and committed Lead driver with 1 years of delivering and promoting Farm to table. First-class team member with strong sales and delivery performance. Safe, cautious and observant at all times to avoid accidents or incidents. Enthusiastic hot docking supervisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of pickup and delivering and training. Motivated to learn, grow and excel in [Industry].
Overview
6
6
Certifications
9
9
years of post-secondary education
4
4
years of professional experience
Work History
Lead Driver/Hot Docking Supervisor
Farmd
Atlanta, GA
03.2019 - 01.2020
- Coordinated with drivers to organize timely pickup and delivery.
- Addressed driver communications and provided required data to drivers.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Displayed products properly at customer sites and according to company specifications and policies.
- Handled customer concerns and issues effectively by fixing all products.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Communicated regularly with logistics Manager for delivery route details and changes.
- Immediately addressed problems with customers to promote speedy resolution.
- Drove more than 100 miles per day to serve as many as [100] customers per month across Atlanta.
Behavioral Health Internship
Westend Medial Center, Supervisor: Makini Austin
Atlanta, GA
06.2013 - 12.2016
- Facilitated on-site activities, support groups.
- Charted on each patient.
- Assisted counselor with patients daily.
- Devised and enhanced treatment strategies to promote continued progress.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Spearheaded group counseling sessions to help individuals deal with ADHD and ADD issues.
- Spearheaded group counseling sessions to help individuals deal with ADHD and ADD issues.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Interviewed clients, reviewed records and conducted assessments to evaluate mental or physical condition of clients or patients.
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked closely with Supervisor: Makini Austin to maintain optimum levels of communication to effectively and efficiently complete projects.
- Maintained energy and enthusiasm in fast-paced environment.
Education
High School Diploma -
Frederick Douglass High School
Atlanta, GA 08.1999 - 05.2002
Bachelor of Arts - Speech Communication And Rhetoric
Bethune - Cookman University
Daytona Beach, FL 01.2003 - 05.2009
Skills
Work order administration
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Corporate Compliance and Ethics for Paraprofessionals
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Lead Driver/Hot Docking Supervisor
Farmd
03.2019 - 01.2020
Crisis Management for Paraprofessionals
12-2013
Case Management for Paraprofessionals
12-2013
Therapeutic Boundaries for Paraprofessionals
12-2013
Corporate Compliance and Ethics for Paraprofessionals
11-2013
Abuse, Neglect, and Incident Reporting for Paraprofessionals
11-2013
Essential Components of Documentation for Paraprofessionals
11-2013
Behavioral Health Internship
Westend Medial Center, Supervisor: Makini Austin
06.2013 - 12.2016
Bachelor of Arts - Speech Communication And Rhetoric
Bethune - Cookman University
01.2003 - 05.2009
High School Diploma -
Frederick Douglass High School
08.1999 - 05.2002
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