Danasia Mckie
Springdale,OH
Summary
Billing professional with proven track record in financial management and billing accuracy. Known for improving billing procedures and resolving discrepancies efficiently. Reliable team collaborator focused on achieving results and adapting to changing needs, with keen eye for detail and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Billing Specialist
Spectrum
Cincinnati, OH
10.2024 - Current
- Processed billing inquiries and resolved discrepancies to maintain accurate account information.
- Implemented improvements to billing procedures, enhancing efficiency and reducing processing time.
- Managed invoicing for multiple clients, ensuring timely delivery and compliance with company policies.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Maintained a strong knowledge of industry regulations and best practices relating to billing procedures, providing expert guidance when needed.
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
Delivery Driver
Amazon DSP
West Chester, OH
06.2023 - 01.2025
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Navigated routes with relevant map programs and GPS systems.
FedEx Package Handler
FedEx Ground
Cincinnati, OH
05.2022 - 07.2023
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Assisted in training new employees on package handling processes.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Assisted in loading delivery trucks with prepared packages.
- Resolved conveyor system issues by clearing jams and blockages.
Data Entry Specialist
Adecco
Cincinnati, OH
04.2020 - 12.2021
- Utilized specialized software applications related to the job role.
- Reviewed existing information for accuracy and made necessary corrections.
- Compiled reports based on gathered information.
- Updated existing records with new or revised information as needed.
- Identified discrepancies between source documents and entered data.
- Followed up on pending tasks until completion.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Education
High school diploma - General Studies
Aiken High School
Aiken, SC06-2019
Skills
- Customer service (4 years)
- Stocking (3 years)
- Data entry (1 year)
- Organizational skills (3 years)
- Insurance Verification
- Warehouse Experience (2 years)
- Typing
- Shipping & Receiving (2 years)
- Customer service
- Communication skills
- Microsoft PowerPoint
- Payment posting
- Customer engagement
- Research and due diligence
- Team collaboration
- Problem-solving
- Attention to detail
- Multitasking and organization
- Conflict resolution
- Billing cycle management
- Monthly billing management
- Statement processing
- Billing dispute resolution
- Payment processing
- Paperwork and documentation
Timeline
Billing Specialist
Spectrum
10.2024 - Current
Delivery Driver
Amazon DSP
06.2023 - 01.2025
FedEx Package Handler
FedEx Ground
05.2022 - 07.2023
Data Entry Specialist
Adecco
04.2020 - 12.2021
High school diploma - General Studies
Aiken High School