Tamia Payne
KATY
Summary
Reliable Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Authorized to work in the US for any employer
Overview
5
5
years of professional experience
Work History
Senior Billing Representative
Ming Mona glam shop
KATY
01.2023 - 12.2025
- Investigated and resolved issues to maintain billing accuracy.
- Processed and sent invoices, adjustments and credit memos to customers.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
Cashier/Customer Service
Walmart
Houston
04.2023 - 09.2025
- Greeted customers and responded to informational requests.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Maintained cleanliness and presentation of stock room and production floor.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Customer Service Representative
Alorica
Houston
06.2021 - 01.2023
- Assisted customers by answering questions and resolving concerns professionally.Maintained positive customer relationships through effective communication.
Documented customer interactions accurately and efficiently.
Entered and updated customer information in company databases.
Resolved issues promptly while maintaining a high level of customer satisfaction.
Dietary Aide
Herritage Home Accents And Floral
Houston
06.2021 - 09.2022
- Assisted in meal preparation and food service, ensuring adherence to dietary guidelines for optimal nutrition.
- Maintained high cleanliness and sanitation standards in food service areas, promoting safe dining environments.
- Provided excellent service to residents, patients, and guests.
- Followed safety and health regulations while handling food.
- Collaborated with healthcare and dietary teams to address and fulfill residents' nutritional needs effectively.
Education
Guilford High School
Houston, TxSkills
- Billing compliance
- Claims processing
- Invoicing procedures
- Payment processing
- Call documentation (2 years)
- Data entry (3 years)
- Problem solving (4 years)
- Customer service (4 years)
Timeline
Cashier/Customer Service
Walmart
04.2023 - 09.2025
Senior Billing Representative
Ming Mona glam shop
01.2023 - 12.2025
Customer Service Representative
Alorica
06.2021 - 01.2023
Dietary Aide
Herritage Home Accents And Floral
06.2021 - 09.2022
Guilford High School