Doris Favors
Riverdale,USA
Summary
Seasoned Senior Billing Representative with significant experience in managing complex billing systems. Strengths include strong analytical skills, ability to handle high volume workflows, and expertise in streamlining billing processes for efficiency. Proven track record of resolving discrepancies, improving customer satisfaction and contributing positively to team performance.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Senior Billing Representative
Accredo Specialty Pharmacy
Memphis, Tennessee
11.2024 - Current
- Analyzed billing data to identify trends and potential areas for cost savings, resulting in a [15]% increase in revenue.
- Collaborated with sales team to ensure accurate invoicing for services delivered.
- Collaborated with the finance team to streamline billing processes, reducing payment delays by [30]%.
- Contributed to the development of new billing policies and procedures to improve overall efficiency and accuracy.
- Effectively communicated with clients regarding billing discrepancies, resolving issues promptly and maintaining positive relationships.
- Implemented automated billing reminders that reduced late payments by [25]%.
- Improved billing accuracy by implementing regular audits of billing processes.
- Improved collection rates by implementing a proactive follow-up system for outstanding invoices.
- Maintained accurate records of all billing transactions, reducing errors by [40%].
- Maintained confidentiality of sensitive billing information to protect client privacy and company reputation.
- Processed patient billing inquiries and resolved discrepancies efficiently.
- Coordinated with healthcare providers to ensure accurate billing information.
Customer service representative
Nations benefits
Plantation, FL
08.2021 - 05.2023
- Employed exceptional listening skills to determine the nature of calls in order to clearly and precisely address inquiries in a professional manner.
- Received numerous customer service awards with respect to quality and accuracy, high turnover rates, and increased customer renewals.
- Maintained quality control standards, seeking new ways to improve customer service.
- Demonstrated a strong record of accomplishment when collaborating with cross-functional and cross-cultural teams.
- Continually developed a strong product and customer service knowledge base to help drive sales and provide options and value to customers.
- Submitted requests to the proper department to prevent reoccurring issues, recommending process and procedure improvements.
- Maintained professional relationships with client contacts to ensure top-notch customer service.
- Coordinated and facilitated on-site and off-site meetings, conference calls, and training seminars for clients and their employees.
Customer Service Representative (Customer Service Rep)
Teleperformance
Dallas, Texas
02.2016 - 04.2021
- Built strong relationships with customers and maintained a high level of customer satisfaction.
- Provided timely follow-up to ensure customer satisfaction.
- Monitored customer service trends and developed strategies to improve customer experience.
- Developed and implemented customer service policies and procedures.
- Developed and maintained an up-to-date knowledge of company products and services.
- Monitored customer service performance and identified areas of improvement.
- Five years of experience in customer service, providing helpful and timely solutions to customer inquiries.
- Maintained customer loyalty by providing exceptional customer service.
- Utilized customer service software to track customer interactions, inquiries and complaints.
- Communicated effectively with customers to ensure their needs were met.
- Successfully resolved customer inquiries, complaints and requests in a timely and professional manner.
- Analyzed customer feedback and identified areas of improvement in customer service.
Education
Associate in science - Health Care Administration
Ultimate medical academy
Tampa, Florida 06.2020 - 04.2023
Skills
- Customer Retention
- Credit Card Transactions
- Document Management
- Credit Cards
- Proficiency in MS Office
- Business Financial Metrics
- Sales Support
- Customer Care
- Billing analysis
- Data accuracy
- Revenue enhancement
- Policy development
- Customer relationship management
- Compliance management
Timeline
Senior Billing Representative
Accredo Specialty Pharmacy
11.2024 - Current
Customer service representative
Nations benefits
08.2021 - 05.2023
Associate in science - Health Care Administration
Ultimate medical academy
06.2020 - 04.2023
Customer Service Representative (Customer Service Rep)
Teleperformance
02.2016 - 04.2021