DaNasia Thomas
Houston,Texas
Summary
Motivated professional known for being hard working, quick to learn and adaptable. Brings in strong customer services skills as well as attention to detail and ability to manage daily operation.
Overview
6
6
years of professional experience
Work History
Operation Lead
Aspen Dental
Houston, Texas
11.2023 - Current
- Managed daily operations to ensure efficient workflow and high-quality patient care.
- Scheduled patient appointments and coordinated calendars to optimize provider availability.
- Collected and processed payments while maintaining accurate financial records.
- Led, trained, and supported a team of 15 staff members to meet performance and service goals.
- Worked closely with providers to analyze business performance and improve operational efficiency.
- Answered high-volume phone calls, addressing patient inquiries and resolving concerns professionally.
- Maintained a positive patient experience through clear communication and strong organizational skills.
Interim Events Manager
Kendra Scott
Houston, Texas
08.2019 - 09.2024
- Assessed event success and identified improvement areas through client feedback.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Managed comprehensive budgets to allocate event resources and stay within financial constraints.
- Coached and counseled employees to reflect company service standards and procedures.
- Developed relationships with vendors to facilitate quality service at competitive rates while maintaining financial responsibility within budgets.
- Managed accounts and worked to continuously develop new revenue from existing clients.
- Developed and implemented effective marketing plans for generating event.
Education
Some College (No Degree) - Anthropology
San Jacinto College
Some College (No Degree) - Education
University of Houston Clear Lake
Skills
- Budget management
- Client relationship management
- Logistics coordination
- Operational efficiency
- Team leadership
- Customer service
- Operations management
References
- Olivia Alkire, (209) 612-2255
- Leshley Mora, (630) 827-9864
Timeline
Operation Lead
Aspen Dental
11.2023 - Current
Interim Events Manager
Kendra Scott
08.2019 - 09.2024
Some College (No Degree) - Anthropology
San Jacinto College
Some College (No Degree) - Education
University of Houston Clear Lake