Dana G. Tolick
Caldwell,USA
Summary
Over 25 years administrative support, customer service experience with medical, retail and non-profit organizations. Excellent interpersonal communication, organizational and follow through skills.
Overview
32
32
years of professional experience
Work History
Non-Emergency Medical Transport Driver
Bluebirds Transportation
Meridian, Idaho
08.2024 - 06.2026
- Provided safe and efficient transport of patients to and from medical appointments and facilities.
- Maintained vehicle cleanliness and ensured compliance with safety regulations.
- Assisted patients with boarding and disembarking from transport vehicles.
- Monitored traffic conditions to optimize travel routes for timely arrivals.
- Completed daily vehicle inspections and logged maintenance needs accurately.
- Adhered to all applicable laws pertaining to transportation of patients, such as seatbelt regulations.
- Communicated with professionals to obtain work schedule.
- Recorded trip log and job diary to document mileage.
- Displayed courtesy and professionalism towards passengers at all times.
- Stowed mobility devices, such as walkers, and wheelchairs.
- Ensured compliance with company policies and procedures related to safety and security measures.
Transport Driver
Uber
Meridian, ID
06.2020 - 06.2025
- Managed ride requests through mobile application interface promptly.
- Navigated routes efficiently to provide timely passenger transportation.
- Ensured vehicle maintenance and cleanliness for safe rides.
- Communicated effectively with passengers to enhance their experience.
- Adapted to traffic conditions and road closures for optimal travel routes.
- Collaborated with support teams to resolve passenger inquiries swiftly.
- Obeyed traffic laws and followed established traffic and transportation procedures.
- Provided excellent customer service throughout all stages of delivery process.
Non-Emergency Medical Transport Driver
Richwood Transport
Ellensburg, ID
12.2018 - 05.2020
- Transported patients safely to medical appointments and facilities.
- Maintained vehicle cleanliness and ensured compliance with safety regulations.
- Assisted patients with boarding and disembarking from transport vehicles.
- Monitored traffic conditions to optimize travel routes for timely arrivals.
- Completed daily vehicle inspections and logged maintenance needs accurately.
- Collaborated with team members to improve transportation processes and efficiency.
Caregiver
Life, Inc
03.2017 - 10.2018
- Provided compassionate care to individuals with diverse needs and abilities.
- Also made phone calls for doctor visits and follow-up appointments for counseling and outside supports.
- Assisted with daily living activities, including personal hygiene and meal preparation.
- Administered medications according to care plans and client schedules.
- Maintained a safe and clean environment for clients through regular housekeeping tasks.
- Communicated effectively with families about client status and care needs.
- Collaborated with healthcare professionals to ensure quality care for clients.
- Developed strong relationships with clients to enhance their emotional well-being.
- Documented client progress and reported any changes in health or behavior.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
Admin Assistant
Debbi baioa
Pasco, Washington
04.2013 - 02.2017
- Managed scheduling and calendar coordination for executive leadership.
- Coordinated travel arrangements and itineraries for team members.
- Maintained office supplies and inventory for seamless operations.
- Developed filing systems to streamline document retrieval processes.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained office supplies inventory by checking stock to determine inventory level.
POS/Register Mgr
Kohls
Richland, Washington
03.2010 - 04.2013
- Handled multi-faceted responsibilities that included customer service, cashiering, sales and accounting.
- Managed operations to ensure high customer satisfaction and store efficiency.
- Trained staff on sales techniques and product knowledge for improved performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Showroom Receptionist
Toyota of Puyallup
Puyallup, Washington
05.2001 - 02.2004
- Greeted customers and directed them to appropriate departments.
- Managed incoming calls and scheduled appointments for service consultations.
- Maintained a clean and organized reception area for optimal customer experience.
- Coordinated with sales team to ensure timely follow-up with potential buyers.
- Processed customer inquiries and directed them to relevant staff members.
- Provided administrative support, including data entry and filing documents.
- Facilitated communication between customers and service technicians for efficient service delivery.
- Greeted customers and provided excellent customer service.
- Assisted in training new employees on company policies and procedures.
- Maintained cleanliness of the showroom by vacuuming carpets, dusting furniture and cleaning windows.
- Performed opening and closing duties, such as counting cash drawers and locking doors at night.
- Assisted with maintaining accurate customer database information through data entry tasks, website editing, copying, updating forms, invoicing, also Liaison for website sales.
Front Desk Manager
Dr. Monteilh & Dr. Trzcinski
Pasco, Washington
09.1998 - 02.2000
- Managed incoming calls.
- Collaborated with medical staff to streamline appointment scheduling processes.
- Assisted with data entry tasks such as entering patient demographics into database.
- Scheduled appointments and maintained calendar for office staff.
- Preformed dictation transcription.
- Familiar with medical terminology.
- Some accounting and medical billing experience.
- Managed daily front desk operations and patient scheduling efficiently.
- Coordinated communication between patients and healthcare providers effectively.
- Resolved patient inquiries and complaints with professionalism and care.
- Managed multi-line phone system and routed calls efficiently.
- Maintained organized filing system for documents and records.
Front Desk Manager / Assistant Optician
Dr. Byron Thomas
Ellensburg, Washington
09.1994 - 04.1998
- Greeted patients and visitors with professionalism and warmth.
- Managed office phone lines by checking voicemail, returning calls and directing messages to staff.
- Managed appointment scheduling, followup appointments and maintained accurate patient records.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered phone calls and directed inquiries to appropriate staff members.
- Processed patient registrations and verified insurance information efficiently.
- Handled medical billing inquiries and resolved payment issues promptly.
- Straightened up waiting room to maintain neat and organized space.
- Organized and maintained filing systems for confidential documents and records.
- Assisted patients in selecting appropriate eyewear styles and lenses.
- Educated patients on proper eyewear care and maintenance techniques.
- Organized inventory of eyeglass frames and optical supplies efficiently.
- Provided advice on frame style selection according to individual facial features or personal preferences.
- Attended continuing education classes to stay abreast of new developments in the field of optometry.
- Demonstrated proper insertion of contact lenses to patients.
- Dispensed eyeglasses per prescription specifications utilizing lensometer equipment.
- Inspected finished eyeglasses for accuracy prior to providing them to patients.
- Checked frame alignment using optical tools and made minor adjustments as needed.
- Repaired broken frames using specialized tools such as screwdrivers or pliers.
Education
CPR Certification -
Skills
- Patient care
- Medical Terminology
- Dictation Transcription
- Customer service expertise
- Speedy Documentation
- Microsoft Office Programs
- Adobe Programs
- Accounts Receivable/Payable
Volunteer Experience
- Vice-President, Autism Society of Washington, 2 year term 2004-2006
- President, Autism Society of Washington, 2 year term 2006-2008
- Washington State Board Autism Society of Washington, 2 year term
- Arc of Tri-Cities, 2004-2006
- Carson Kolzig Foundation
Timeline
Non-Emergency Medical Transport Driver
Bluebirds Transportation
08.2024 - 06.2026
Transport Driver
Uber
06.2020 - 06.2025
Non-Emergency Medical Transport Driver
Richwood Transport
12.2018 - 05.2020
Caregiver
Life, Inc
03.2017 - 10.2018
Admin Assistant
Debbi baioa
04.2013 - 02.2017
POS/Register Mgr
Kohls
03.2010 - 04.2013
Showroom Receptionist
Toyota of Puyallup
05.2001 - 02.2004
Front Desk Manager
Dr. Monteilh & Dr. Trzcinski
09.1998 - 02.2000
Front Desk Manager / Assistant Optician
Dr. Byron Thomas
09.1994 - 04.1998