Danazia Johnson
Garland,TX
Summary
Dedicated customer service professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure.
Overview
3
3
years of professional experience
Work History
Office Administrator
Eden Rose LLC
03.2022 - 05.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Reviewed time sheets, prepared attendance reports and processed payroll for office staff.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
Crew Member
Braums Ice Cream And Dairy
07.2021 - 03.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
Manager
Pizza Hut
04.2019 - 07.2021
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Allen High School
Allen, TX05.2016
Skills
- Effective Written and Verbal Communication
- Customer Service Management
- Maintaining Office Records
- Administration and Operations
- Overcoming Obstacles
- Level headed, calm under pressure
- Handling Complaints
Timeline
Office Administrator
Eden Rose LLC
03.2022 - 05.2022
Crew Member
Braums Ice Cream And Dairy
07.2021 - 03.2022
Manager
Pizza Hut
04.2019 - 07.2021
High School Diploma -
Allen High School