Courtney Wren
Shreveport,LA
Summary
Versatile and customer‑focused service professional with extensive experience in high‑volume restaurants, bartending, and guest relations. Skilled in training new employees, managing fast‑paced environments, and delivering exceptional hospitality. Known for strong work ethic, adaptability, and the ability to multitask while maintaining accuracy and professionalism.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Saint laurent pizza
03.2025 - Current
- Have knowledge of our daily and weekly specials, wine list, cocktails, and craft beers. Be able to give guests the best experience and advice throughout our food and drink menus.
Server/Bartender
L'Italiano Restaurant
02.2023 - 03.2025
- At this job I was a server, bartender, and busser. My responsibilities would be to do opening tasks, take food orders and drink orders if they order alcoholic beverages then I have to make my own cocktails or wine presentations. Once my guests are finished and leave I reset the tables accordingly.
Certified Technician
Valvoline Instant Oil Change
06.2022 - 02.2023
- My job position at Valvoline was certified technician. My job duties included oil changes, rear differentials, A/C charges, tire rotations, and diesel fuel filters. I greeted and took care of the guests and informed them the work I would be doing on their vehicles.
Server
Flying Heart Brewery
12.2021 - 11.2022
- I’ve served large parties of 20+ People. I was responsible for taking and running food to my guests. I took drink orders and was well educated with our menu and drinks. I worked full time.
Shift leader/Certified Trainer
Chipotle Mexican Grill
08.2021 - 12.2021
- I worked all positions and trained new employees. I did morning prep where we would prepare all the food for the day. I worked the register and did online orders. I also worked the line and worked the grill as well. I would also do new hires training paperwork and certify them when they finished training. I was responsible for keeping up with sales and making sure we had enough prepped for our projected sales of the day. I was responsible for making sure each coworker did their shift change. I managed the cash, helped resolve conflicts, and checked equipment.
Bartender/Barback/Server
BJ'S Restaurant & Brewhouse
07.2019 - 12.2021
Certified Trainer
Chipotle Mexican Grill
12.2018 - 07.2021
- As a certified trainer I have knowledge of the line, register, grill, and morning prep. When we get a new hire it is my job to train them on the job title they got hired for.
Education
Science - undergraduate
Bossier Parish Community College
Bossier City, LA03-2026
Skills
- Customer Service
Guest Relations
Upselling
Bartending
Wine & Cocktail Knowledge
POS Systems
Cash Handling
Training & Onboarding
Shift Leadership
Conflict Management
Food Preparation
Kitchen Operations
Catering
Retail Sales
Merchandising
Cleaning & Sanitation
Microsoft Word
Microsoft PowerPoint
Certification
Driver’s License (2023–2028)
ABO (2024–2026)
Responsible Vendor (2022–2026)
ServSafe (2022–2024)
TABC (2021–2023)
Food Handler Certification (2020–2022
Timeline
Server
Saint laurent pizza
03.2025 - Current
Server/Bartender
L'Italiano Restaurant
02.2023 - 03.2025
Certified Technician
Valvoline Instant Oil Change
06.2022 - 02.2023
Server
Flying Heart Brewery
12.2021 - 11.2022
Shift leader/Certified Trainer
Chipotle Mexican Grill
08.2021 - 12.2021
Bartender/Barback/Server
BJ'S Restaurant & Brewhouse
07.2019 - 12.2021
Certified Trainer
Chipotle Mexican Grill
12.2018 - 07.2021
Science - undergraduate
Bossier Parish Community College