Dandan Mao

Delivering and collecting mail and packages

Sorting and processing mail

Maintaining delivery records

Providing excellent customer service

Complying with USPS policies and procedures

Answer phone call, email and message from customer, make quote and invoice for customers. Communicate with customers and technical staff.

• Managed high-volume incoming phone calls, ensuring timely response and accurate information provided to callers.
• Improved document organization system which resulted in easier access for staff members when searching relevant files quickly during time-sensitive situations.
• Reduced errors in data entry for improved accuracy with thorough attention to detail and double-checking work.
• Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.

• Show and introduce information of Miami to visitors.
• Guided groups of up to 50 people on scheduled tours.

• Managing a staff of food preparers, cooks, servers helping director decorate The cattery
• Handled payment collection and payroll of 20 employees.

• Managed front desk operations, implemented TQM policies, involved with All levels of conflict management, quality service supervisor, administrative payroll comptroller, involved in formation and implementation of yield management and inventory cost control.

• Greeting the guests, take them to the right seat, make them coffee and tea, Clean their table, collect their dirty plates
• Sometime I should offer room Service.

• Choose to be the Airmark staff
• Offer food service to the athlete
• Evaluate The work of staff and volunteers to ensure that programs were of Appropriate quality and that resources were used effectively
• Assisted With operation of two media restaurants and solve guests’ problems