D’Andra Bustamantes
Pecos,TX
Summary
Dynamic professional with extensive experience as a DMV Title Clerk at Reeves County Tax Office, excelling in title processing and customer service. Proven ability to enhance operational efficiency and resolve complex title issues, ensuring compliance with state regulations. Skilled in document verification and adept at managing high-volume transactions while fostering positive customer relationships.
Overview
12
12
years of professional experience
Work History
DMV Title Clerk
Reeves County Tax Office
01.2019 - Current
- Processed vehicle title applications accurately and efficiently.
- Assisted customers with inquiries regarding title registration procedures.
- Maintained organized records of titles, registrations, and transactions.
- Collaborated with team to streamline title processing workflow.
- Ensured compliance with state regulations for vehicle titles.
- Trained new staff on title processing systems and procedures.
- Implemented improvements to enhance overall operational efficiency in the office.
- Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
- Enhanced office productivity by managing a high volume of title applications and paperwork daily.
- Educated customers about state-specific requirements for vehicle titling processes, clarifying any confusion or misunderstandings they may have had throughout the process.
- Collaborated with team members to maintain proper inventory levels of registration materials and supplies.
- Provided training to new Title Clerks, ensuring thorough understanding of policies, processes, and best practices.
- Resolved customer complaints professionally, addressing concerns promptly and effectively.
- Improved customer satisfaction by efficiently processing DMV title transactions and registrations.
- Calculated and remitted state sales tax, service, and other charges.
- Communicated with customers to resolve common title issues.
- Contacted State Motor Vehicle Department to determine status of pending titles.
- Stayed up-to-date on State laws and licensing requirements to complete accurate and efficient reviews.
- Issued Disability Parking Placards and License Plates
- Issued Registration Renewals
- End of the month sales tax reports
- Completed Webinar training modules for Motor Vehicle
- .Promoted compliance with state regulations by keeping current on legislative changes affecting DMV procedures.
- Informed customers by mail or telephone of additional steps needed to obtain title and registration.
- Issued various license plates such as temporary, permanent and replacements.
Assistant Manager
Bealls Dept Store
02.2014 - 01.2019
- Assisted in managing daily store operations and ensuring a positive customer experience.
- Collaborated with team members to achieve sales targets and maintain inventory accuracy.
- Trained new staff on company policies, procedures, and customer service techniques.
- Implemented promotional displays to enhance merchandise visibility and attract customers.
- Resolved customer inquiries and complaints efficiently, fostering customer loyalty and retention.
- Supported management in scheduling staff shifts to align with peak business hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
Pecos High School
Pecos, TX05.1998
Skills
- Title processing
- Document verification
- Deadline management
- Accuracy and precision
- Vehicle registration
- Filing systems
- Customer service
- Money handling
- Public service
- Documentation review
Timeline
DMV Title Clerk
Reeves County Tax Office
01.2019 - Current
Assistant Manager
Bealls Dept Store
02.2014 - 01.2019
High School Diploma -
Pecos High School