Dandre Martin
San Antonio,TX
Summary
Efficient professional with 6 years of experience and a proven knowledge of customer needs assessment, customer retention and direct mail marketing. Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully learn and grow as an individual and IT support. Im quick on my feet and ready to work, fantastic multitasker and problem solvers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tier 1 Application Support Analyst
Defense Health Agency
06.2023 - Current
- Used ServiceNow to track, maintain and update trouble tickets.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Conducted and supported implementation delivery with client and internal departments.
- Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
Sales Representative
PepsiCo
10.2016 - 05.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Education
GED -
TACTIX San Antonio
1850 M Street NW Washington, DC 20036 04.2022
Skills
- Configuration Management
- Training Documentation Development
- User Training
- Performance Optimization
- Problem Solving
- Proficient on Microsoft 365
- Proficient In use of Software Center
- Working Knowledge of Windows and MacOs
- Fast Paced Learner
- ServiceNow
Certification
Currently working towards my A+ Certification
Timeline
Tier 1 Application Support Analyst
Defense Health Agency
06.2023 - Current
Sales Representative
PepsiCo
10.2016 - 05.2023
GED -
TACTIX San Antonio