Kilvio Madera Brito

Experienced Application Manager with expertise in deploying and supporting enterprise-level applications. Skilled in troubleshooting and resolving database issues using SQL, Oracle, and MySQL. Proficient in scripting languages to automate tasks and streamline processes. Experienced in proactively identifying and resolving system issues using monitoring tools. In-depth knowledge of Windows and MAC operating systems.

Experience in managing and implementing changes in a controlled environment, including risk assessment and mitigation strategies., Ability to coordinate with cross-functional teams to ensure smooth deployment and support of applications., Strong organizational skills to prioritize tasks and manage multiple projects simultaneously.

Knowledge of data privacy laws and regulations, ensuring applications comply with industry standards., Expertise in managing user access and permissions, including handling security audits and implementing role-based access controls., Experience in creating and implementing disaster recovery plans to ensure application availability during emergencies.

Proactively identify opportunities to improve application performance and support processes., Commitment to continuous learning, staying updated with the latest technologies, industry trends, and best practices., Ability to mentor and train junior team members, fostering a culture of knowledge sharing and collaboration.

Excellent interpersonal skills for providing technical support and training to end-users, ensuring a positive user experience., Effective communication with various stakeholders, including developers, product managers, and senior leadership, to relay technical information clearly and concisely., Creation and maintenance of detailed support documentation, including troubleshooting guides, user manuals, and knowledge base articles.

Ability to quickly diagnose and resolve application issues, minimizing downtime and impact on users., Skilled in conducting thorough investigations to identify the underlying causes of recurring issues and implement long-term solutions., Ability to assess complex situations and develop effective solutions under pressure.