D'andrea Adams
Clayton,NC
Summary
Results-oriented leader focused on optimizing patient care and customer service operations. Expertise in employee training and time management to foster a productive team environment, ensuring adherence to safety and quality standards.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Certified Swing Manager
McDonald's
Clayton, North Carolina
08.2014 - Current
- Supervised crew members during busy shifts to ensure efficient operations.
- Coordinated daily tasks to maintain service quality and customer satisfaction.
- Resolved customer complaints promptly to uphold brand reputation.
- Oversaw cash handling procedures to ensure accuracy and security.
- Monitored product quality and safety standards.
- Trained new employees on company policies and procedures.
- Trained new employees on company policies and food safety standards.
Patient Care Assistant
Helping Angels Home Care
Sanford, North Carolina
10.2024 - 12.2025
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Supported patients in daily living activities and personal hygiene to enhance comfort and dignity.
- Reported any changes in patient condition to the supervising nurse immediately.
- Ensured cleanliness in patient areas through regular surface sanitization and supply organization to promote a safe environment.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
Cashier
McDonald's
Apex, North Carolina
06.2006 - 07.2009
- Handled cash, credit, and mobile payments accurately, ensuring seamless transactions during peak hours.
- Operated cash register, processing customer transactions to enhance customer satisfaction.
- Assisted customers in locating specific products while providing expert product advice.
- Maintained cleanliness of checkout area, promoting a welcoming environment for customers.
Education
Associate of Science -
Johnston Community College
Smithfield, NC09-2026
Skills
- Operational compliance
- Quality assurance
- Food handling
- Cash handling
- POS system
- Customer service
- Team leadership
- Employee training
- Time management
- Patient care
Certification
- Serve Safe
Timeline
Patient Care Assistant
Helping Angels Home Care
10.2024 - 12.2025
Certified Swing Manager
McDonald's
08.2014 - Current
Cashier
McDonald's
06.2006 - 07.2009
Associate of Science -
Johnston Community College