Felicia Kesler
Salisbury,NC
Summary
Developed leadership and team coordination skills in fast-paced restaurant environment. Excel in managing staff, optimizing workflows, and ensuring high-quality customer service. Looking to transition into new position, leveraging these transferrable skills for impactful contributions.
Overview
12
12
years of professional experience
Work History
Certified Swing Manager
Mcdonald's (Jaar Management)
09.2017 - Current
- Managed employee performance to give guests accurate, efficient and personable service each and every time.
- Managed employee conflicts professionally, fostering a healthy work environment with open communication channels.
- Facilitated smooth transitions between shifts by thoroughly reviewing staffing plans and communicating any changes promptly to incoming managers.
- Developed daily goals for the team that aligned with overall business objectives, increasing productivity levels.
- Enhanced customer satisfaction through consistently providing friendly and efficient service.
- Monitored premises and assigned tasks to keep facilities clean, neat, stocked and organized.
Certified Swing Manager
Mcdonald's (Austin Management)
03.2013 - 09.2017
- Facilitated smooth transitions between shifts by thoroughly reviewing staffing plans and communicating any changes promptly to incoming managers.
- Managed employee performance to give guests accurate, efficient and personable service each and every time.
- Managed employee conflicts professionally, fostering a healthy work environment with open communication channels.
- Developed daily goals for the team that aligned with overall business objectives, increasing productivity levels.
- Enhanced customer satisfaction through consistently providing friendly and efficient service.
- Monitored premises and assigned tasks to keep facilities clean, neat, stocked and organized.
Education
High School Diploma -
West Rowan High School
Salisbury, NC06-2011
Skills
- Food safety
- Operational efficiency
- Health and safety regulations
- Employee training
- Accurate money handling
- Food safety compliance
- POS system
- Quality assurance
- Staff scheduling
- Menu development
- Waste reduction
Timeline
Certified Swing Manager
Mcdonald's (Jaar Management)
09.2017 - Current
Certified Swing Manager
Mcdonald's (Austin Management)
03.2013 - 09.2017
High School Diploma -
West Rowan High School
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