Summary
Overview
Work History
Education
Skills
Languages
Disclaimer
Roles And Responsibilities
Recent Experience
Languages
Accomplishments
Certification
Personal Information
Hobbies and Interests
Timeline
Generic
Dandu Pavan

Dandu Pavan

Hyderabad

Summary

I would like to associate with an organisation where there is a sample scope for an individual as well as to prove my skills towards all the functions of a supreme working concern that offers professional growth while being resourceful,Innovative and Flexible.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sr Client Service Associate

AIS Multi Global Solutions Private Limited
01.2023 - 06.2025
  • Conducted annual audits of clients' workers' compensation policies and submitted findings to insurance companies.
  • Managed penalties from state boards for clients due to payroll updates in workers' compensation policies.
  • Verified sales, revenue, and operational data for general liability audits, ensuring accurate rating and premium calculations.
  • Assisted clients in online audit submissions and gathered necessary documentation for compliance.
  • Reviewed payroll reports, tax filings, and subcontractor agreements for accuracy and completeness.
  • Identified payroll discrepancies and recommended adjustments to prevent undercharging or overcharging.
  • Collaborated with underwriters and carriers to reconcile audit outcomes and adjust premiums accordingly.
  • Generated daily, weekly, and monthly reports analyzing team errors and coordinating follow-ups with carriers.

Education

MBA - Finance

KGR Institute of Technology and Management
01.2025

B. Com - Computers

Sai Sudheer Degree College
01.2023

Intermediate - MPC

Gitam Junior College
01.2020

SSC -

Gopi Memorial High School
01.2017

Skills

  • Client service delivery
  • Team escalation management
  • Problem-solving support
  • Customer query resolution
  • SOP improvement suggestions
  • Microsoft Word and Excel
  • Windows applications proficiency
  • AMS software expertise
  • Quick learning ability
  • Proactive learning mindset
  • Collaborative teamwork

Languages

  • English
  • Telugu
  • Hindi

Disclaimer

I hereby declare that the given information is true to the best of my Knowledge and Belief, and I am sure that I’ll show my best performance if an opportunity is given in an esteemed organisation.

Roles And Responsibilities

  • Working on annual audits of clients for their workers compensation policy and assist them to submit audit to respective insurance company.
  • Working on penalties of clients with US state boards. If clients missed to update the payroll in workers compensation policy which was generated to their employees. They will receive penalties from state boards.
  • Verified sales, revenue, and operational data relevant to general liability audits to confirm proper rating and premium calculation.
  • Guided clients in submitting audits online and provided support in gathering required documentation.
  • Reviewed supporting documents (payroll reports, tax filings, subcontractor agreements) for accuracy.
  • Identified discrepancies in payroll and classification, recommending corrections to avoid under/overcharging.
  • Collaborated with underwriters and carriers to reconcile audit results and adjust premiums.
  • Handled end-to-end policy management in AMS software, including document upload, policy creation, and COI generation.
  • Preparing day to day, weekly and monthly reports of entire team on root cause of errors done by team.
  • Following up with carriers (Insurance companies) for pending requests.

Recent Experience

AIS Multi Global Solutions Private Limited, Junior Client Service Associate, From 01/30/23 to 06/10/25, 2.5 years, US Business Insurance (Advanced Insurance Services Agency) for IT consulting and Staffing Services, US Business Insurance (General Liability, Workers Compensation)

Languages

Telugu
Native/ Bilingual
Hindi
Limited
English
Professional

Accomplishments

• Providing Accurate services to clients.

• Handling entire team escalations which are pending since long time.
• Supporting the team in solving the problems in tough situations.

• Resolving customer queries & handling day to day queries of the client requirements.
• Providing the ideas to the manager regarding the changes in SOP.

Certification

• MS Word,, MS Excel, MS and All Windows Applications.
• Hands free on AMS Software (Maintaining vendor data)

Personal Information

• Father :-            Dandu Mallesh
• Date of birth  :-    21st Nov 2000
• Marital Status :-    Single
• Nationality :-       Indian
• Languages Known :-   English, Telugu, Hindi
• Permanent Address :- Plot No :89, Sonia Gandhi Nagar Colony, Kushaiguda, Hyderabad-500062

Hobbies and Interests

• Swimming
• Listening Music
• Playing Cricket
• Travelling
• Gaming ( BGMI )

Timeline

Sr Client Service Associate

AIS Multi Global Solutions Private Limited
01.2023 - 06.2025

MBA - Finance

KGR Institute of Technology and Management

B. Com - Computers

Sai Sudheer Degree College

Intermediate - MPC

Gitam Junior College

SSC -

Gopi Memorial High School