Dane Blake II
jacksonville
Summary
Motivated and detail- oriented with a strong foundation in patient service, front desk operations and healthcare support. Currently excelling as a Desk Operation specialist at Mayo Clinic. Eager to grow within the healthcare field and contribute meaningfully to patient experiences and clinic efficiency.
Overview
4
4
years of professional experience
Work History
Desk Operations Specialist
Mayo Clinic
10.2023 - Current
- Provided administrative and clerical support in a high-volume clinical setting.
- Utilize EMR systems (e.g. EPIC) to schedule appointments, verify patient information, and support clinical workflows
- serve as a first point of contact for patients, demonstrating professionalism and compassion in every interaction.
- coordinate with multidisciplinary teams to support exceptional patient care.
- Maintain compliance with Mayo Clinic standards, HIPAA regulations, and quality assurance protocols.
Front Desk Operator / Daycare sitter
LA Fitness
04.2022 - Current
- Organize services to support incoming planned coverage needs.
- In charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel.
- Ensure financial accuracy by collecting deposits, fees, and payments.
- Go above and beyond for my guests, including organizing tours & selling memberships
- Keeping track of files and records by putting in place efficient and well-organized filing system
- assisted in maintaining a clean , welcoming environment with handling administrative task including membership data and front desk operations.
- gained valuable experience in customer service and multitasking under pressure.
Cinema Crew member/ Kitchen Staff
Cinemark Durbin Park and XD
04.2021 - 01.2022
- Refused to admit patrons who did not have a ticket or who were unable to follow theater policies.
- Collaborated closely with team members to develop solutions and deliver project requirements.
- Followed all health and sanitation rules and regulations.
- Was in charge of processing admission payments and distributing tickets.
- Worked with team members and customers to find workable solutions improved operations.
- Prepared & Delivered food to the customers
- Regularly removed trash and dropped food items to keep workspaces neat and clean.
- Greeted guests and directed them to appropriate theater room.
Education
Bachelor of Science - Biology
University of North Florida
Jacksonville, FL01-2027
Skills
- Heavy lifting
- HIPPA compliance and confidentiality
- Problem solving & Workflow Efficiency
- Electronic Medical Records ( Epic)
- Multitasking in Fast Paced Settings
- Team collaboration & Professionalism
Timeline
Desk Operations Specialist
Mayo Clinic
10.2023 - Current
Front Desk Operator / Daycare sitter
LA Fitness
04.2022 - Current
Cinema Crew member/ Kitchen Staff
Cinemark Durbin Park and XD
04.2021 - 01.2022
Bachelor of Science - Biology
University of North Florida
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