Dane Harnack
Thonotosassa
Summary
Dynamic Operations Manager with a proven track record in improving business efficiencies, excelling in project management and building team culture. Expert in logistics coordination and data analysis, driving efficiency and enhancing customer satisfaction. Successfully led initiatives that aligned with business objectives, fostering a culture of problem-solving and continuous improvement.
Overview
9
9
years of professional experience
Work History
Operations Manager
Acapulco Rock and Soil
Richmond
08.2023 - 03.2024
- Managed dispatch, office, and yard operations to ensure smooth daily workflow.
- Coordinated weekly schedule and resolved conflicts while overseeing social media, purchasing, pricing, and soil engineering.
- Led special projects for owner to align with business objectives.
Office Manager
American Soil and Stone
Richmond
04.2021 - 08.2023
- Managed daily office operations, overseeing hiring, staff management, special project bids, and inventory control.
- Provided high-volume customer service in a detail-oriented industry, addressing client needs and resolving issues promptly.
- Coordinated logistics and dispatch for high-impact bulk deliveries, ensuring timely and efficient service.
Sales Manager
American Income Life
Aurora
05.2015 - 03.2021
- Excelled in competitive, 100% commission sales environment, focusing on agent development and retention to drive team success.
- Balanced team growth and personal production through clear communication and organized systems, contributing to overall team performance.
- Recruited, hired, and trained benefits specialists, enhancing local union benefits program.
Sr. Tax Analyst
Timberline Tax Group
Northglenn
09.2019 - 03.2020
- Analyzed client needs and collaborated with Enrolled Agents to deliver confidential solutions.
- Counseled clients with sensitive needs, ensuring tailored support and guidance.
- Supported marketing initiatives and contributed to revenue growth through strategic efforts.
Operations Manager
The Wave Car Care Center
Westminster
02.2019 - 09.2019
- Managed hiring, scheduling, and daily operations of 40 employees to optimize staffing efficiency.
- Tracked and applied daily data insights to maintain profitability across service operations.
- Data driven labor decisions based on revenue and projections.
- Led customer service initiatives and operations in high-volume car service center to enhance client satisfaction.
Education
Bachelor of Science - International Economics
University of St. Thomas
St. Paul, MN01.2009
Bachelor of Arts - Spanish
University of St. Thomas
St. Paul, MN01.2009
Skills
- Supply chain management
- Logistics coordination
- Inventory control
- Project management
- Data analysis
- Customer relationship management
- Business and operations management
- Team leadership
- Team building
- Staff training
- Problem solving
Timeline
Operations Manager
Acapulco Rock and Soil
08.2023 - 03.2024
Office Manager
American Soil and Stone
04.2021 - 08.2023
Sr. Tax Analyst
Timberline Tax Group
09.2019 - 03.2020
Operations Manager
The Wave Car Care Center
02.2019 - 09.2019
Sales Manager
American Income Life
05.2015 - 03.2021
Bachelor of Science - International Economics
University of St. Thomas
Bachelor of Arts - Spanish
University of St. Thomas