Dane Stillman
Roseville,MI
Summary
Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.
Overview
3
3
years of professional experience
Work History
Sales Supervisor
Disc Replay
11.2022 - Current
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively coached team members to reach weekly and monthly sales goals.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Promoted exceptional customer service by engaging clients on sales floor.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
Front Desk Attendant
Comfort Inn Hotels
06.2020 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
- Managed customer transactions, prepared daily deposits, updated files, processed registrations and maintained public records.
- Conducted guided tours and informed guests about programs offered.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Used internal software to process reservations, check-ins and check-outs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
No Degree - Computer Science And Programming
Michigan Technological University
Houghton, MIHigh School Diploma -
Roseville High School
Roseville, MI05.2020
Skills
- Writing
- Goals and Performance
- IT Solution Building
- Database Management
- Team-Building Exercises
- Data Analysis
- Speaking
- Merchandising Coordination
- Effective Selling Techniques
- Microsoft Office
- Support Oversight
- Monitoring
- Coordination
- Quality Control Analysis
- Order Management
- Persuasive Negotiations
- Ethical Standards
- Operation Monitoring
- Teaching Experience
- Reading Level Analysis
- Individualized Instruction
Timeline
Sales Supervisor
Disc Replay
11.2022 - Current
Front Desk Attendant
Comfort Inn Hotels
06.2020 - 08.2022
No Degree - Computer Science And Programming
Michigan Technological University
High School Diploma -
Roseville High School
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