Summary
Overview
Work History
Education
Skills
Timeline
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DANE WALKER

Hollywood,MD

Summary

As a seasoned logistics professional with a decade of experience, I've consistently demonstrated the ability to adapt quickly, anticipate industry shifts and mentor others. I am now seeking a dynamic and innovative organization that shares my passion for growth and development. I am eager to leverage my skills and expertise to drive success in a supportive and forward-thinking environment that fosters both professional and personal growth."

Overview

16
16
years of professional experience

Work History

Department Supervisor

World Courier
02.2018 - 06.2024
  • Lead a team of 45 Representatives across five major offices daily
  • Coordinated weekly dialogue sessions to exceed profitability goals
  • Generated and implemented Standard Operating Procedures
  • Cultivated resilient leaders through guidance, support and years of acquired knowledge
  • Monitored all domestic & international shipments to ensure dispatch was done in a timely matter
  • Held yearly performance evaluations which assisted agents in identifying their strengths and areas of needed improvement.
  • Provided feedback and brainstormed ideas with the Senior Director which lead to effective changes throughout the company

Agent Desk-Dispatch Lead

World Courier
03.2013 - 02.2018
  • Monitored both domestic and international shipments from pick up to a successful delivery
  • Maintained positive rapport with high profile company clients through anticipating needs and conducting follow up phone calls & e-mails
  • Effectively troubleshot and resolved issues that challenged operations
  • Taught agents to utilize critical thinking skills and independently resolve complex problems encountered as well.

Customer Account Executive

Comcast
12.2008 - 11.2013
  • Developed a first-call-resolution environment for every customer
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Assisted all Comcast customers with their billing and day to day concerns
  • Established meaningful connections with all

Education

Certification - IT Project Management

Broward College
Davie, FL
01.2026

Some College (No Degree) - Computer Science

Keiser University
Pembroke Pines, FL

High School Diploma -

Sheridan Technical College
Hollywood, FL

Skills

  • Ability to build and lead high-performing teams

  • Knowledge of supply chain management

  • Data analysis expertise

  • Adaptable & Flexible

  • Workflow Optimization

  • Continuous improvement mentality

  • Time management

  • Familiar with logistics software and technology

  • Work equally as well in a team setting as individually

Timeline

Department Supervisor

World Courier
02.2018 - 06.2024

Agent Desk-Dispatch Lead

World Courier
03.2013 - 02.2018

Customer Account Executive

Comcast
12.2008 - 11.2013

Certification - IT Project Management

Broward College

Some College (No Degree) - Computer Science

Keiser University

High School Diploma -

Sheridan Technical College

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DANE WALKER