Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

DANEA M. MARTINEZ

Crandall,TX

Summary

Detail-oriented and client-focused professional with over 11 years of experience in data entry, customer service, and team leadership. Skilled at maintaining data accuracy, handling client inquiries, and ensuring regulatory compliance. Proven track record in improving workflows, training teams, and increasing customer satisfaction. Proficient in Microsoft Office and data management tools. Seeking to leverage strong organizational skills and a customer-centric approach to advance my career.

Overview

13
13
years of professional experience

Work History

Transaction Processor

Conduent
10.2023 - Current
  • Led a team of 12+ agents, improving productivity through streamlined procedures, performance evaluations, and targeted training
  • Managed performance metrics, facilitated process improvement meetings, and maintained data accuracy
  • Acquired skills in data entry and leadership in the corporate industry

Team Lead

H&R Block
11.2022 - 04.2023
  • Oversaw a high-performing team of 7+ agents during tax season, enhancing client satisfaction and office performance through improved processes, effective communication, and successful outreach initiatives
  • Learning core leadership skills and customer representative values
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Driver/Guard

GardaWorld
12.2019 - 04.2022
  • Ensured the secure transport of high-value assets, adhering to strict security protocols while maintaining customer satisfaction through timely and safe deliveries
  • Delivered goods and products to customer on time and in excellent condition.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

Content Moderator

Genpact
09.2018 - 11.2019
  • Reviewed and moderated digital content for compliance and quality, enhancing platform engagement through collaboration and content improvement for public safety
  • In this position, I gained experience in information technology and acquired the Six Sigma Black Belt certification
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.

Operations Manager

Martin Johnson Painting
04.2012 - 09.2018
  • Supported operational efficiency by managing project costs, inventory, and vendor relations while resolving customer issues and conducting site inspections
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Analyzed and reported on key performance metrics to senior management.

Education

Bachelors Degree - Cybersecurity

University of Phoenix
Arizona
01.2028

Diploma - Language Arts Education

Coachella Valley High School
Thermal, CA
06.2014

Skills

  • Leadership Development
  • Microsoft Office
  • Process Improvement
  • Customer Service
  • Operations and Logistics
  • B2B - SaaS
  • Data Acquisition
  • Quality Control

Awards

Six Sigma Black Belt

Timeline

Transaction Processor

Conduent
10.2023 - Current

Team Lead

H&R Block
11.2022 - 04.2023

Driver/Guard

GardaWorld
12.2019 - 04.2022

Content Moderator

Genpact
09.2018 - 11.2019

Operations Manager

Martin Johnson Painting
04.2012 - 09.2018

Bachelors Degree - Cybersecurity

University of Phoenix

Diploma - Language Arts Education

Coachella Valley High School

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DANEA M. MARTINEZ